10 Replies Latest reply: Dec 5, 2009 5:29 AM by Jean- Pierre Lemonde RSS

    Address book

    Jean- Pierre Lemonde Community Member

      PE8. I install PE8 and cannot have access to the address book. Every time I try it freeze screen and must leave by CTRl-ALT-DEL.

        • 1. Re: Address book
          johnrellis CommunityMVP

          Try deleting all instances of the address-book file "contacts.xml".  Unfortunately, it could be in a number of locations, so make sure your Windows Explorer shows hidden files:

           

          http://kb2.adobe.com/cps/402/kb402324.html

           

          and then search your entire C drive for the file "contacts.xml".  Delete any that appear in a folder containing the name "Adobe".

          • 2. Re: Address book
            johnrellis CommunityMVP

            Looks like Adobe's knowledge base is having problems (they deleted one of the most frequently referenced tech notes!).   Here are two other notes that explain how to show hidden files:

             

            XP: http://kb2.adobe.com/cps/404/kb404856.html

            Vista, Windows 7: http://kb2.adobe.com/cps/404/kb404880.html

            • 3. Re: Address book
              Jean- Pierre Lemonde Community Member

              I did Deselect Hide Extensions for Known Files on my PC but the problem remains the same. On the other hand it is interesting to find out that when I choose Share and Message Photo I can see only 4 contacts but it is impossible to go any further.I also install PE8 on my Laptop  and it works properly and Hide Extension for known Files remain selected.

              By the way can you tell me how to have the full image of PE8. Every time I must double click twice to see all information such as the complete word Share and X at upper right or My Catalog| ....items selected from.... to....at the bottom. It seems that I cannot same the proper settings.

              Thank you.

              • 4. Re: Address book
                johnrellis CommunityMVP
                function(){return A.apply(null,[this].concat($A(arguments)))}


                I did Deselect Hide Extensions for Known Files on my PC but the problem remains the same. On the other hand it is interesting to find out that when I choose Share and Message Photo I can see only 4 contacts but it is impossible to go any further.

                I think you missed the rest of the steps in the tech note and my previous message.  In the tech note steps, you also need to select Show Hidden Files And Folders.   Then you need to search your C drive for all occurrences of the file "contacts.xml" and delete them.   One of them is corrupt and causing your PSE to freeze.

                • 5. Re: Address book
                  johnrellis CommunityMVP
                  function(){return A.apply(null,[this].concat($A(arguments)))}

                  By the way can you tell me how to have the full image of PE8. Every time I must double click twice to see all information such as the complete word Share and X at upper right or My Catalog|

                  First, make sure that the Organizer window is maximized.   Look at the Maximize/Restore button in the upper-right corner.   If it looks like this:

                  http://www.pixentral.com/hosted/1ue7Sa6W0QthX1vdSCVdz7DL7Ves8_thumb.png

                  Then click it to make it look like this:

                  http://www.pixentral.com/hosted/1ydz2E7I18Rg6pIhcEYdm3WZgWEoe2_thumb.png

                  • 6. Re: Address book
                    Jean- Pierre Lemonde Community Member

                    I had done that but the problem remains.

                    • 7. Re: Address book
                      Jean- Pierre Lemonde Community Member

                      Hi John,

                      I have done all 5 steps of Tech Note and I did not see in the C drive any occurences of "contacts.xml"

                      • 8. Re: Address book
                        johnrellis CommunityMVP

                        Hmm, I don't have any other suggestions.

                        • 9. Re: Address book
                          Jean- Pierre Lemonde Community Member

                          1) I uninstall PE8 and install again with the CD (without cancelling as suggested the serial code simply because this was not available). Always the same main problem: Contacts Book unavailable, impossible to sent a photoby email. and the thing freeze.

                          2)As you suggest me I use Search of Windows Explorer and I found 3 occurrences of "Contacts.xml" and I delete the first one only. Then I try to open the program and a new message :the license is no longer good.

                          3)I restore the cancelled file in going in garbage can.

                          4)I try to open the program and still the same Error Code 1.

                           

                          Ouf!

                          What else can I do before suicide...!

                           

                          Thank's

                          • 10. Re: Address book
                            Jean- Pierre Lemonde Community Member

                            I was'nt too shure but I did uninstall/reinstall a second time. Now at least I can have access to PE8. But the problem remain.