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1. Re: Address book
johnrellis Nov 12, 2009 8:21 PM (in response to Jean- Pierre Lemonde)Try deleting all instances of the address-book file "contacts.xml". Unfortunately, it could be in a number of locations, so make sure your Windows Explorer shows hidden files:
http://kb2.adobe.com/cps/402/kb402324.html
and then search your entire C drive for the file "contacts.xml". Delete any that appear in a folder containing the name "Adobe".
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2. Re: Address book
johnrellis Nov 18, 2009 12:36 PM (in response to johnrellis)Looks like Adobe's knowledge base is having problems (they deleted one of the most frequently referenced tech notes!). Here are two other notes that explain how to show hidden files:
XP: http://kb2.adobe.com/cps/404/kb404856.html
Vista, Windows 7: http://kb2.adobe.com/cps/404/kb404880.html
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3. Re: Address book
Jean- Pierre Lemonde Nov 18, 2009 6:58 PM (in response to Jean- Pierre Lemonde)I did Deselect Hide Extensions for Known Files on my PC but the problem remains the same. On the other hand it is interesting to find out that when I choose Share and Message Photo I can see only 4 contacts but it is impossible to go any further.I also install PE8 on my Laptop and it works properly and Hide Extension for known Files remain selected.
By the way can you tell me how to have the full image of PE8. Every time I must double click twice to see all information such as the complete word Share and X at upper right or My Catalog| ....items selected from.... to....at the bottom. It seems that I cannot same the proper settings.
Thank you.
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4. Re: Address book
johnrellis Nov 19, 2009 9:33 AM (in response to Jean- Pierre Lemonde)function(){return A.apply(null,[this].concat($A(arguments)))}
I did Deselect Hide Extensions for Known Files on my PC but the problem remains the same. On the other hand it is interesting to find out that when I choose Share and Message Photo I can see only 4 contacts but it is impossible to go any further.I think you missed the rest of the steps in the tech note and my previous message. In the tech note steps, you also need to select Show Hidden Files And Folders. Then you need to search your C drive for all occurrences of the file "contacts.xml" and delete them. One of them is corrupt and causing your PSE to freeze.
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5. Re: Address book
johnrellis Nov 19, 2009 9:53 AM (in response to Jean- Pierre Lemonde)function(){return A.apply(null,[this].concat($A(arguments)))}
By the way can you tell me how to have the full image of PE8. Every time I must double click twice to see all information such as the complete word Share and X at upper right or My Catalog|First, make sure that the Organizer window is maximized. Look at the Maximize/Restore button in the upper-right corner. If it looks like this:
Then click it to make it look like this:
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6. Re: Address book
Jean- Pierre Lemonde Dec 4, 2009 12:04 PM (in response to johnrellis)I had done that but the problem remains.
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7. Re: Address book
Jean- Pierre Lemonde Dec 4, 2009 1:19 PM (in response to johnrellis)Hi John,
I have done all 5 steps of Tech Note and I did not see in the C drive any occurences of "contacts.xml"
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8. Re: Address book
johnrellis Dec 4, 2009 7:37 PM (in response to Jean- Pierre Lemonde)Hmm, I don't have any other suggestions.
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9. Re: Address book
Jean- Pierre Lemonde Dec 4, 2009 8:04 PM (in response to johnrellis)1) I uninstall PE8 and install again with the CD (without cancelling as suggested the serial code simply because this was not available). Always the same main problem: Contacts Book unavailable, impossible to sent a photoby email. and the thing freeze.
2)As you suggest me I use Search of Windows Explorer and I found 3 occurrences of "Contacts.xml" and I delete the first one only. Then I try to open the program and a new message :the license is no longer good.
3)I restore the cancelled file in going in garbage can.
4)I try to open the program and still the same Error Code 1.
Ouf!
What else can I do before suicide...!
Thank's
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10. Re: Address book
Jean- Pierre Lemonde Dec 5, 2009 5:29 AM (in response to Jean- Pierre Lemonde)I was'nt too shure but I did uninstall/reinstall a second time. Now at least I can have access to PE8. But the problem remain.


