1 Reply Latest reply on Dec 15, 2009 11:18 AM by Khaye2728

    Activation Error - Advice

    tazzytaz73oz

      Have installed ADE on new PC (windows 7) and I am getting an activation error

       

      E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate

       

      Thanks

      Tara

        • 1. Re: Activation Error - Advice
          Khaye2728

          ISSUE:

          When you activate Adobe Digital Editions 1.x or read epubs, you might experience the following error:

          "E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate "

           

          REASON:

          This error is caused by one of, or some combination of, the following three system settings:

          1. incorrect clock time.
          2. incorrect date.
          3. incorrect time zone.

          When you download an PDF or epub, the Adobe activation records timestamp information from the Adobe activation server. This information is stored inside the book. When you attempt to open the book, this information is compared to your current system information. If your system has an incorrect time/date/time zone, then the activation server disallows the request and you cannot read the book.

           

          SOLUTION:

          Carefully check the machine's system time, date, and time zone to be certain they match the time/date/zone when you purchased the PDF or epub. In most cases this will resolve the error.