Printed Documents VBA Macros Error

[10570Fan]

I am using Robohelp 8 HTML. I create both WebHelp and HTML Help. I have VISTA on my pc.

I have created a project and tried to generate a .pdf version of it. However, I am receiving an error message that Robohelp can't register the VBA macros.

I looked up VBA macros in Help and it suggested I make sure I have all downloads from Microsoft applied. If that still did not correct the problem to call Adobe Technical Support.

I have a support call logged with ATS, however, it has been over 7 business days. The only information they can offer is that it has been 'bumped' up to senior technical support.

Does anyone have any experience with this? Ideas on how to fix it?

Thanks.

10570Fan

[Peter Grainge · Accepted solution]

What security level do you have set for macros in Word? It needs to be low.

Did you install RH with admin rights attached to your logon? Essential.

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See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

[10570Fan]

WOW! You're good. (As in why doesn't Adobe Technical Support have a clue to the solution in almost two weeks?)

Let me know if you ever decide to run for office, i.e., King of Robohelp, etc. I'd love to sign onto your campaign!

Thanks ever so much.

10570Fan

[Peter Grainge]

Was it the macro level or the installation?

Do you have a case number for your call to Adobe?

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See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

[10570Fan]

I changed the Macro Level and it created the .pdf document as easily as advertised.

I do have a call number. Do you want it?

10570Fan

[Peter Grainge]

Yes please. I think it will help Adobe track why you did not get a timely response.

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See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

[10570Fan]

My case number is 181 268 406.

10570Fan

[Cara Bereck Levy]

Peter, I just wanted to thank you. I installed RH on a new PC and receoved the same error. I searched the forums for the same error, and came upon this, which solved my problem.

Thanks!

Cara Bereck Levy
Techshoret Moderator
www.techshoret.com
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A mind is like a parachute. It doesn't work if it's not open.
Frank Zappa

[Peter Grainge]

Glad to have helped.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge