2 Replies Latest reply on Nov 18, 2009 4:30 PM by cheryl402

    Reader 9 problems

    cheryl402

      I too am having problems with adobe reader 9. It was working up until tonight. Now I get a black page then a white page stating adobe could not open. I tried uninstalling everything from my unistall list & it kept telling me to close internet explorer & try again but I had already closed IE. What the heck is going on & is anybody from the company reading all these problem and addressing them.

        • 1. Re: Reader 9 problems
          ~graffiti Adobe Community Professional & MVP

          cheryl402 wrote:

          IE. What the heck is going on & is anybody from the company reading all these problem and addressing them.

          It's rare to see anyone from Adobe here in the Reader forum.

           

          cheryl402 wrote:

           

          I too am having problems with adobe reader 9. It was working up until tonight. Now I get a black page then a white page stating adobe could not open.

          Are you attempting to open a PDF at the time? If so, how are you doing it. From a web link, by double clicking one saved to your hard drive, by opening Reader first and using file>open...etc?

           

          Can you open Reader at all?

           

          cheryl402 wrote:

           

          I tried uninstalling everything from my unistall list & it kept telling me to close internet explorer & try again but I had already closed IE.

          I'm sorry I have absolutely no idea what you mean by this. You uninstalled what from what uninstall list?

           

           

          The more info you can give, the better. Thanks.

          • 2. Re: Reader 9 problems
            cheryl402 Level 1

            I rebooted my computer & the download manager was gone & the program is now working . Thanks for your reply. It has been a rough week with computers for me.  Cheryl