5 Replies Latest reply: Oct 4, 2011 10:07 PM by Panoprincess RSS

    [..\..Src\DirectoryRegistry.cpp-283] error when starting Premiere Elements

    Tiptop0909 Community Member

      This error only happens when the laptop is disconnected from our domain. When trying to start Elements I receive error:

       

      Premiere Elements 8.0 has encountered an error.

      [..\..Src\DirectoryRegistry.cpp-283]

       

      Then program will not start unless I connect the laptop to the network - which makes a portable laptop useless.

      I have uninstalled and re-installed the program with the exact same results.

       

      Anyone got any dieas?

       

      Thankyou in advance.

       

      Crash log file has been included

       

       

       

       

       

       

       

       

      <?xml version="1.0"?> <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd"> <crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown"> <time year="2009" month="11" day="19" hour="11" minute="51" second="20"/> <user guid="323c9019-64a6-4b68-8502-a51259f444ab"/> <system platform="windows" osversion="5.1.2600 SP 3.0" applicationlanguage="English (United States)" userlanguage="en_AU" oslanguage="en_AU" ram="2035" machine="Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2394 MHz" busFreq="" locale="English (Australia)"/> <crash exception="EXCEPTION_BREAKPOINT" instruction="0x0097df10"> <backtrace crashedThread="0"> <thread index="0"> <stackStatement index="0" address="0x0097df10" symbolname="dvacore::debug::DVA_DebugBreak"/> <stackStatement index="1" address="0x00a0123a" symbolname="dvacore::utility::ThreadSafeMessageDialog"/> </thread> </backtrace> <registerSet> <register name="EAX" value="0x00000000"/> <register name="EBX" value="0x00000000"/> <register name="ECX" value="0x00000000"/> <register name="EDX" value="0x00000000"/> <register name="ESI" value="0x00a0103e"/> <register name="EDI" value="0x00000000"/> <register name="ESP" value="0x00000010"/> <register name="EBP" value="0x00000008"/> <register name="EIP" value="0x00000000"/> <register name="EFL" value="0x00000246"/> </registerSet> <binaryImageSet> <binaryImage start="0x00400000" end="0x00519000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\Adobe Premiere Elements 8.0.exe"/> <binaryImage start="0x7c900000" end="0x7c9b2000" type="__TEXT" path="C:\WINDOWS\system32\ntdll.dll"/> <binaryImage start="0x7c800000" end="0x7c8f6000" type="__TEXT" path="C:\WINDOWS\system32\kernel32.dll"/> <binaryImage start="0x4ec50000" end="0x4edfb000" type="__TEXT" path="C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6001 .22319_x-ww_f0b4c2df\GdiPlus.dll"/> <binaryImage start="0x77c10000" end="0x77c68000" type="__TEXT" path="C:\WINDOWS\system32\msvcrt.dll"/> <binaryImage start="0x7e410000" end="0x7e4a1000" type="__TEXT" path="C:\WINDOWS\system32\user32.dll"/> <binaryImage start="0x77f10000" end="0x77f59000" type="__TEXT" path="C:\WINDOWS\system32\gdi32.dll"/> <binaryImage start="0x774e0000" end="0x7761d000" type="__TEXT" path="C:\WINDOWS\system32\ole32.dll"/> <binaryImage start="0x77dd0000" end="0x77e6b000" type="__TEXT" path="C:\WINDOWS\system32\advapi32.dll"/> <binaryImage start="0x77e70000" end="0x77f02000" type="__TEXT" path="C:\WINDOWS\system32\rpcrt4.dll"/> <binaryImage start="0x77fe0000" end="0x77ff1000" type="__TEXT" path="C:\WINDOWS\system32\secur32.dll"/> <binaryImage start="0x77a80000" end="0x77b15000" type="__TEXT" path="C:\WINDOWS\system32\crypt32.dll"/> <binaryImage start="0x77b20000" end="0x77b32000" type="__TEXT" path="C:\WINDOWS\system32\msasn1.dll"/> <binaryImage start="0x773d0000" end="0x774d3000" type="__TEXT" path="C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_ 6.0.2600.5512_x-ww_35d4ce83\comctl32.dll"/> <binaryImage start="0x77f60000" end="0x77fd6000" type="__TEXT" path="C:\WINDOWS\system32\shlwapi.dll"/> <binaryImage start="0x10000000" end="0x1013c000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\AdobeOwl.dll"/> <binaryImage start="0x7c420000" end="0x7c4a7000" type="__TEXT" path="C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x -ww_6b128700\msvcp80.dll"/> <binaryImage start="0x78130000" end="0x781cb000" type="__TEXT" path="C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x -ww_6b128700\msvcr80.dll"/> <binaryImage start="0x12000000" end="0x121c7000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\xerces-c_2_1_0.dll"/> <binaryImage start="0x00350000" end="0x00361000" type="__TEXT" path="C:\WINDOWS\system32\msvcirt.dll"/> <binaryImage start="0x00370000" end="0x003f2000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ScCore.dll"/> <binaryImage start="0x7c9c0000" end="0x7d1d7000" type="__TEXT" path="C:\WINDOWS\system32\shell32.dll"/> <binaryImage start="0x00530000" end="0x005d3000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ExtendScript.dll"/> <binaryImage start="0x771b0000" end="0x7725a000" type="__TEXT" path="C:\WINDOWS\system32\wininet.dll"/> <binaryImage start="0x77120000" end="0x771ab000" type="__TEXT" path="C:\WINDOWS\system32\oleaut32.dll"/> <binaryImage start="0x005f0000" end="0x008fb000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\amtlib.dll"/> <binaryImage start="0x5b860000" end="0x5b8b5000" type="__TEXT" path="C:\WINDOWS\system32\netapi32.dll"/> <binaryImage start="0x71ab0000" end="0x71ac7000" type="__TEXT" path="C:\WINDOWS\system32\ws2_32.dll"/> <binaryImage start="0x71aa0000" end="0x71aa8000" type="__TEXT" path="C:\WINDOWS\system32\ws2help.dll"/> <binaryImage start="0x4d4f0000" end="0x4d549000" type="__TEXT" path="C:\WINDOWS\system32\winhttp.dll"/> <binaryImage start="0x763b0000" end="0x763f9000" type="__TEXT" path="C:\WINDOWS\system32\comdlg32.dll"/> <binaryImage start="0x00910000" end="0x0091f000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\CrashReporter.dll"/> <binaryImage start="0x59a60000" end="0x59b01000" type="__TEXT" path="C:\WINDOWS\system32\dbghelp.dll"/> <binaryImage start="0x77c00000" end="0x77c08000" type="__TEXT" path="C:\WINDOWS\system32\version.dll"/> <binaryImage start="0x00930000" end="0x0093f000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\LogUtils.dll"/> <binaryImage start="0x00950000" end="0x00aa4000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\dvacore.dll"/> <binaryImage start="0x00ac0000" end="0x00b4c000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ASLFoundation.dll"/> <binaryImage start="0x76bf0000" end="0x76bfb000" type="__TEXT" path="C:\WINDOWS\system32\psapi.dll"/> <binaryImage start="0x00b60000" end="0x00b66000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\PRM.dll"/> <binaryImage start="0x00b80000" end="0x00b96000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ASLMessaging.dll"/> <binaryImage start="0x76380000" end="0x76385000" type="__TEXT" path="C:\WINDOWS\system32\msimg32.dll"/> <binaryImage start="0x74720000" end="0x7476c000" type="__TEXT" path="C:\WINDOWS\system32\MSCTF.dll"/> <binaryImage start="0x01a20000" end="0x01abd000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\amtservices.dll"/> <binaryImage start="0x01ee0000" end="0x01f17000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\adobe_caps.dll"/> <binaryImage start="0x77920000" end="0x77a13000" type="__TEXT" path="C:\WINDOWS\system32\setupapi.dll"/> <binaryImage start="0x77690000" end="0x776b1000" type="__TEXT" path="C:\WINDOWS\system32\ntmarta.dll"/> <binaryImage start="0x71bf0000" end="0x71c03000" type="__TEXT" path="C:\WINDOWS\system32\samlib.dll"/> <binaryImage start="0x76f60000" end="0x76f8c000" type="__TEXT" path="C:\WINDOWS\system32\wldap32.dll"/> <binaryImage start="0x01f30000" end="0x01f50000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\asneu.dll"/> <binaryImage start="0x01f60000" end="0x01f6b000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\Localeresources\en_US\WS.en_US.DLL"/> <binaryImage start="0x02080000" end="0x02103000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\AdobeUpdater.dll"/> <binaryImage start="0x5ad70000" end="0x5ada8000" type="__TEXT" path="C:\WINDOWS\system32\uxtheme.dll"/> <binaryImage start="0x605d0000" end="0x605d9000" type="__TEXT" path="C:\WINDOWS\system32\mslbui.dll"/> </binaryImageSet> </crash> <reproSteps> </reproSteps> </crashreport>