Adobe does read the crash reports, but that doesn't mean you'll get any sort of response to them. They are used internally for QA purposes. This is a user forum, and as such we have no access to anything that isn't actually posted here. Next time something like this happens you'll do better if you start a new topic about your crash, mention that you've already followed the directions here to replace the prefs, and put a link to your crash report, which you should post on pastebin.com. We might be able to help you much faster that way.
Peter that was very helpful. Thank you so much! You are a time saver! It seems to have solved the problem.
This didn't solve my problemo : there still are NO Press Quality options in my presets, nor any of the other standard default presets.
Only customized ones I made in the past, which is very odd - you think those would be the first to disappear!
Can't we just download from a site and install??? One used to be able to do this!
PDF presets are not a part of the preference files. There does seem to be a fairly large number of people losing them, however, so I've put a group of the defaults on YouSendIt for download. No guarantee I got them all. https://www.yousendit.com/download/WUJZTkZwYUlrWS92WnRVag
Thankyou so much! All the keyboard shortcuts are back and I am now feeling very relieved. I am in the middle of two time critical documents and I can now make my deadlines on time. Thank you Peter!
Something else to check when none of the above works: open Keychain Access and run Keychain First Aid. In my case, it removed a keychain that was deemed problematic - it was named something like Persistent Encrypted State. Once the system was restarted and the
This may be useful when one - and only one - user account on the system is having problems with both 1) InDesign CS5.1 refusing to start and crashing almost immediately, with a Exception Type: EXC_BAD_ACCESS (SIGBUS) and Exception Codes: KERN_PROTECTION_FAILURE with the very first error in Thread 0 being DBUtils:UIDGetPersistedInterfaces, and 2) PhotoShop CS5.1 refusing to start and notifying the user about problems with locked scratch files and disks, even after resetting Photoshop preferences and removing the Photoshop settings files. There may have been problems with Illustrator CS5.5 as well, but that was not a priority of the user.
Other accounts on the system did not have problems running either program, and it was driving me absolutely crazy.
I have no idea what the suspect keychain does, and I don't have the exact name anymore because Keychain First Aid didn't log its activities. Hopefully this helps somebody!
I am working with files on a server that disconnect each time I go to lunch.
Therefore, if I forgot files opened, InDesign crash and reset all the preferences.
As this is a little bit anoying, I just wrote an applescript to put back the correct preferences in place. Here it is:
tell application "Finder" delete folder "Macintosh HD:Users:jolinmasson:Library:Preferences:Adobe InDesign:Version 8.0:en_US" copy folder "Macintosh HD:Users:jolinmasson:Documents:Adobe InDesign Backup:Preferences:en_US" to folder "Macintosh HD:Users:jolinmasson:Library:Preferences:Adobe InDesign:Version 8.0" delete folder "Macintosh HD:Users:jolinmasson:Library:Caches:Adobe InDesign:Version 8.0:en_US" copy folder "Macintosh HD:Users:jolinmasson:Documents:Adobe InDesign Backup:Cache:en_US" to folder "Macintosh HD:Users:jolinmasson:Library:Caches:Adobe InDesign:Version 8.0" end tell
And I also converted it for Alfred 2, so it's way faster to call it.
You’ll just need to replace the path with the one where you store your backuped file.
Anyone else find that:
Relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac),
I've got Indesign CC - I click the dock icon to launch and immediately hold down CMD+CTRL+OPT+ SHIFT and it does nothing?
It's very hard to do from the Dock. Try Show in Finder (or navigate to it by hand) and then hold launch it from a Finder window.
Thanks - will do.
Is there a dedicated forum for issues relating specifically to Indesign CC?
We've just updated and typically are coming up against a lot of new issues and were hoping others might have found solutions before us.
No. CC questions are mixed in with all the rest on the discussions page.
Rest your fingers lightly on all the keys with one hand, then launch ID with the other hand, and IMMEDIATELY press the keys. If you wait to find the keys after launching ID, you'll be too late for them to stop ID and present the option to delete preferences.
it didnt work for me at first... but then i closed Indesign, then navigated to the indesign app via applications folder. Held down all four keys: (CMD,OPT,CTR and Shift), simaltaneously pressing the indesign app, and BOOM!
The rest was history.
This was a true state of emergency while working on my photography magazine. Luckily Adobe intergrates other ways of accessing general settings from the above and surronding panels, but theres nothing like having the grace of the short cut on hand.
I am so glad I got to go out of my way to get Adobe InDesign to work again. and it still does not WORK.
Please start a new discussion with a full description of your system and the kind of problems you're having. Don't add them here, because you're 173 posts deep in a very long thread on a different subject.
Thanks Paul! Have not thought in terms of ditching prefs since about OS 8.
New wrinkle: This is only happening in a single, complex document. No issues with horizontal scrolling at all.
All better. Thanks Peter!
Thanks for the response. I just switched from pc to a mac so I'm still trying to learn a lot of new commands, etc. I worked with Adobe to download my InDesign to the mac so it is only on this computer for about a week. Could the files be corrupt with a new download?
It's not unheard of for prefs to be damaged even on a new install. Repalcing them is simple, and pretty painless, so I'd go ahead and try it.
Peter - I did the keyboard method (and was quick enough to get the message) to which I answered yes. I closed and restarted InDesign but still no preferences. Next suggestion?
Go back to your other thread and post a screen shot.
I just had the same problem of not being able to export or print my document after switching from InDesign CS6 to CC. I tried numerous 'fixes' including deleting the preferences files. Finally I saved the file in IDML format and took a look at that. In numerous places where I had previously placed graphic images, only the placemarker was showing. The images had disappeared.
The preflight function indicated that everything was okay, but it wasn't. Somehow some of the image files had disappeared from their folder, so I copied new images into the assets folders and did a new File > Place for each of the missing images. Voilá! I was able to export to PDF without a hitch.
This is what worked for me (after numerous hours reinstalling, wiping, cleaning, online support, etc etc).
Indesign would not open. Would get crash report over and over....Found that if I made a new profile (tester profile with admin rights) on my Mac, then it would work. But still not for my original Admin user (ME!).
Then I found after reinstalling number times (the whole adobe suite) and spending hours, that my problem for InDesign was solved by a missing folder. When i followed the paths from the original post of this message, I found i did not even have the folder (and this is a "fresh" install of CS6 suite). Just kept getting crashes for InDesign and Illustrator (but not for other parts of the suite).
the "en_US" folder was missing or not created for some reason when the suite is installed. I made the folder and now InDesign works fine. Created the folder on my Mac in:
/User/ <youuser>/Library/Preferences/Adobe InDesign/<version>/en_us
Making that folder myself made it work! This is a problem and I spent many many hours. Adobe....you should fix this!
Illustrator is still giving me errors, so I have to see what its problem is now!
I am using InDesign via Creative Cloud on a Windows8 Pro 64bit notebook, 16GB RAM. Today, while working on edits for a tri-fold brochure / Book Launch invitation, I completed everything and manually saved it once again (actually about every 3 minutes despite knowing ID saves auto'y every minute).
I was trying to eliminate 2 hyphenated words in one text frame, when suddenly I could not get the Text button to work normally. It refused to highlight anything, or insert anywhere. It acted like it "locked up". So I closed the file, then shut down ID, then restarted the notebook, opened ID and the file. The result was a blank page (all white) but when I hovered over the page, all the frame outlines popped up in blue outline color.
I then tried your above PREFERENCES troubleshooting. What I discovered was that the only change that I happen to make to the default preferences was the DISPLAY PERFORMANCE setting to high quality in both the OPTIONS and ADJUST VIEW SETTINGS boxes turned my page blank again. I went back to TYPICAL settings and the file page went back to normal (I saw all my graphics, text and objects) except the lower quality resolution.
I don;t know if this is the only problem in my copy of ID, but i thought you might appreciate the info.
Lastly, all CC UPDATES fail for about 4 months. All the current TROUBLESHOOTING options don;t seem to make a dent in the problem. Even happened after downloading AI. CC tired to update immediately after installing and the UPDATE failed.
What you lose when you replace the prefs will depend on what you have. Document and print presets, if you have defined any custom ones, are stored in InDesign Defaults and will be lost, for example, so it's more than just the stuff in the prefs dialog that is affected.
Problems with updates are not something that prefs can fix. You may need to reinstall the CC suite. I suggest you post about this over in Community: Downloading, Installing, Setting Up | Adobe Community
Thanks Peter. I did not lose anything so far, but I can not set PREFERENCES to HighQuality DisplayPerformance for this file. When I exported the file as a PDF Print file, the high quality was indeed there for the client. I was able to open another file normally with HighQuality setting, so maybe I took some action that triggered a funny response from ID.
Might be that you have object-level display performance set.
I've been struggling with a SUPER slow InDesign for 2 days but this fixed it! Thanks!
My preferences for Indesign CC for units and increments is not working when I set it to inches. It is showing up as points/picas instead when I want to start a new document. What is the problem?
Did you reset the units with no files open? Have you got the latest patch for CC (prefs tended not to stick in the initial release)?
I closed CC, then reopened, reset prefs, and then started a new document and it worked. Thank you! I did have an existing file open that I brought in from CS 6.
I read through this post to try and eliminate a problem with a user that couldn't change font type or point size. Other users logged into the same computer were able to do these things without issue, so I assumed the problem was preferences for this particular user. Resetting didn't work. After an uninstall and reinstall, the user would click on the font dropdown list and nothing would happen. Clicking on the font size actually gave a dropdown of the font types. Ultimately, the issue was the user had used the option in Windows 7 display settings to make text larger. When we set it back to smaller, all selections worked as they should.
It works great !!! Thank you very much
Thanks Peter, the problem has been solved!!
I followed these steps, removed the files, sent copies to Adobe, but my icons are still blank on the desktop. Please help!
Blank icons means a file association problem. For Windows, best bet is to reinstall so you get the correct icons for the file version. On mack you can try resetting through Get Info.
Thanks! This worked for me. I have Indesign CS6 for PC, and what confused me is that when I got to the language folder, I saw not one but three folders: Version 6.0, Version 8.0 and Version 10.0. I have no idea why there are three folders, but I tried deleting the defaults file in 10, and that didn't fix the problem, but after I did the same with 8, problem solved.
You have a folder for each version that has been installed. In your case that would be CS4, CS6 and CC2014.
I want to bust this myth of having to be really quick with the three-fingered salute after launching InDesign in order to trash prefs.
Prestidigitation is not required.
Instead, calmly hold down Ctrl+Alt+Shift. Then click on the InDesign icon to launch InDesign. You'll get the dialog asking whether you want to trash your prefs.
Tested on Windows 7 + InDesign CS2, CS4, CS6, CC and CC2014.