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License signing server down

New Here ,
Nov 19, 2009 Nov 19, 2009

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I have reported this to Content Server support email but also reporting here to help with visibility.

In the past hour (12:21pm onwards GMT) we have been getting numerous complaints from customers about licence acquisition failing.  We also see the same problem on our PC's.  The license signing server is https://eusigningservice.adobe.com.  Visiting this server we get a message that the service is unavailable.  Please could you advise if there is a problem?

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Guest
Nov 19, 2009 Nov 19, 2009

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Server status current shows UP.  I'll check the logs when I get in.

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New Here ,
Nov 19, 2009 Nov 19, 2009

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Thanks Jim,

I was told the signing server was temporarily out, and a reboot of our ACS4 server has restored service.  Must be some issues with caching somewhere.

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