4 Replies Latest reply on Nov 23, 2009 10:35 AM by Still Learning02

Help submitting a form in reader.

Still Learning02 Nov 19, 2009 6:50 AM

I created a form in Adobe 9 pro with a submit button. I have ran into situations before where the user filling out the form could not submit the form via email due to having Reader 8 installed on their computer. I ran into this same issue yesterday, but when we updated the reader to 9 the form still would not submit by email. It was noted that the user had Acrobat 8.0 Standard installed on their computer. Is the Standard version of Acrobat 8 preventing the form created in Acrobat 9 Pro from working correctly? The submit button works on other computers with just Reader 9

1. Re: Help submitting a form in reader.

~graffiti Nov 19, 2009 8:02 AM (in response to Still Learning02)

It could be that they have both Reader and Acrobat installed. This is not recommended nor supported due to various issues.

Also, what email program are they using?
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2. Re: Help submitting a form in reader.

Still Learning02 Nov 20, 2009 6:04 AM (in response to ~graffiti)

We use Microsoft Outlook. Shouldn't acrobat 8 standard still work with the email function from the submit button by itself? Would you recommend unistalling the reader, or acrobat? Thanks for the help.
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3. Re: Help submitting a form in reader.

~graffiti Nov 20, 2009 7:49 AM (in response to Still Learning02)

Still Learning02 wrote:

We use Microsoft Outlook. Shouldn't acrobat 8 standard still work with the email function from the submit button by itself?
Hard to say. Having two versions installed can cause many unpredictable issues. This "may" be one of them.

It's recommended to uninstall both then reinstall only the one you want to use. I would recommend running the Microsoft Installer Cleanup Utility before the reinstall to be sure that you've removed all traces of both applications before reinstalling the one you want.
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4. Re: Help submitting a form in reader.

Still Learning02 Nov 23, 2009 10:35 AM (in response to ~graffiti)

Thanks, that is what I was afraid of. I did uninstall both, and reinstall the reader, since the operator does not use the standard version of adobe anyway. It is working now.
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Help submitting a form in reader.

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