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It could be that they have both Reader and Acrobat installed. This is not recommended nor supported due to various issues.
Also, what email program are they using?
We use Microsoft Outlook. Shouldn't acrobat 8 standard still work with the email function from the submit button by itself? Would you recommend unistalling the reader, or acrobat? Thanks for the help.
Still Learning02 wrote:
We use Microsoft Outlook. Shouldn't acrobat 8 standard still work with the email function from the submit button by itself?
Hard to say. Having two versions installed can cause many unpredictable issues. This "may" be one of them.
It's recommended to uninstall both then reinstall only the one you want to use. I would recommend running the Microsoft Installer Cleanup Utility before the reinstall to be sure that you've removed all traces of both applications before reinstalling the one you want.
Thanks, that is what I was afraid of. I did uninstall both, and reinstall the reader, since the operator does not use the standard version of adobe anyway. It is working now.