We're trying to install ACR 5.6 on our 32 bit XP laptop. We download the file, extract it from the zip file and run the installer. The installer starts and within a minute we get the error message "Adobe Setup has encountered a problem and needs to close." We've re-started the computer, made sure anti-virus and other programs are not running and also tried re-downloading the file, all with the same results. Bridge & Photoshop CS4 are working fine and ACR 5.5 is also working ok, we just can't get the new version of ACR installed.
We also have a 64 bit desktop running Vista. ACR 5.6 installed both the 32 & 64 bit versions of ACR fine.
Hi Deb - Sorry can't help
with your problem - But could you tell me in which paths it put the extracted files - and what the file sizes were. WinVista 64bit.
Since ACR installed from the installation wizard, I'm not exactly sure where it installed both versions of ACR on the 64bit Vista.