2 Replies Latest reply on Nov 24, 2009 11:01 AM by deb1992

    ACR 5.6 won't install

    deb1992

      We're trying to install ACR 5.6 on our 32 bit XP laptop.  We download the file, extract it from the zip file and run the installer.  The installer starts and within a minute we get the error message "Adobe Setup has encountered a problem and needs to close."  We've re-started the computer, made sure anti-virus and other programs are not running and also tried re-downloading the file, all with the same results. Bridge & Photoshop CS4 are working fine and ACR 5.5 is also working ok, we just can't get the new version of ACR installed.

      We also have a 64 bit desktop running Vista.  ACR 5.6 installed both the 32 & 64 bit versions of ACR fine.

      Please advise.