2 Replies Latest reply on Nov 24, 2009 11:01 AM by deb1992

    ACR 5.6 won't install

    deb1992 Level 1

      We're trying to install ACR 5.6 on our 32 bit XP laptop.  We download the file, extract it from the zip file and run the installer.  The installer starts and within a minute we get the error message "Adobe Setup has encountered a problem and needs to close."  We've re-started the computer, made sure anti-virus and other programs are not running and also tried re-downloading the file, all with the same results. Bridge & Photoshop CS4 are working fine and ACR 5.5 is also working ok, we just can't get the new version of ACR installed.

      We also have a 64 bit desktop running Vista.  ACR 5.6 installed both the 32 & 64 bit versions of ACR fine.

      Please advise.