13 Replies Latest reply: Nov 28, 2009 7:53 AM by miklar2008 RSS

    Another Issue to Add under Win7 x64

    mikeklar Community Member

      Having upgraded from Vista x64 to Win7 x64 siz days ago, all went smooth with Adobe products (there was no re-install of Adobe's products), but for some issues with Photoshop 64.

      While working on a large image (more than 1GB in size) using the 64 bit version of Photoshop, I ran into a number of niggley problems as follows:

      • The clone would not pick up on newly selected targets
      • Colors changed when viewing the file at full size (it was a 160inch x 86inch size), i.e. reds turned green
      • Attempting to change from a RGB color format to CMYK, it performed the task, but did not show it as this was happening.  Due to being blind I opened the 32 bit version where everything worked correctly and it was not until checking the folder with explorer that I saw the 64 bit version had done the job.  Needles to say, I am leary of using it's converted file.
      • Both the 32 and 64 bit version flicker when loading from Bridge, but not when loading as a standalone.
      • Of interest, with the exeption of OnOne, where the UAC has to be turned off and the system restarted before it would load, all other plug-ins seem to work OK.

      I'm not complaining, just sharing my findings in the hope it helps getting these issues remedied.

      If anyone has found solutions to the above, I'd love to hear from you.

      Cheers,

      Michael

        • 1. Re: Another Issue to Add under Win7 x64
          Chris Cox Adobe Employee

          Sounds like you have a video card/ OpenGL driver problem in 64 bit.

          • 2. Re: Another Issue to Add under Win7 x64
            mikeklar Community Member

            My first thought too.

            I forgot to add that I had replaced the video card with an ATI Radeon HD 5770, and obtained the latest drivers that are supposed to be compatible with Win7 x64.  The reason for changing was due the prior Nvidia card giving me problems before installing Win7. 

            Also, these issues were intermittent, shutting down Photoshop and restarting it did not solve the problem once it started.  However, restarting the computer helped for a short time. 

            Further, the file I was working on hit the limits of Photoshop and I had to reduce its size to complete the job.  When most of the editing was done and resizing it to it final dimensions is when these issues started to arise. 

            Again, this was primarily when using the 64 bit version of Photoshop. 

            Cheers,

            Michael

            • 3. Re: Another Issue to Add under Win7 x64
              dec9 Community Member

              Did you update PS to 11.0.1?

               

              So my understanding is that when you installed Windows 7 the Nvidia card was not installed and the ATI card was, correct?

               

              When you installed the new ATI card did you go to the ATI website and download the 9.11 driver set?

               

              When you first started CS4, after the install, did you run it as administrator?

              • 4. Re: Another Issue to Add under Win7 x64
                mikeklar Community Member

                Yes, PS's are version 11.0.1.  It should be noted that these are part of the Master Suite.

                The Nvidia card gave up prior to installing Win7, hence the ATI card was installed about a week before upgrading to Win7. At that time all the ATI drivers were updated and the issue noted in this thread did not occur.  Note; the upgrade to Win7 Ultimate x64 was done from Vista Ultimate x64.  Prior to upgrading I uninstalled ATI's Catalist Install Manager as was recommended.  After Win7 was installed over Vista, it was re-installed. Of interest, the Catalyst Control Center version is 2.0.50727.5927 and the ATI Catalyst Install Manager version is 3.0.750.0.

                Regarding ATI's downloaded driver, yes, it is 9-11.

                To answer your last question - I don't remember

                 

                One clarification; my reference to "flickering" may have been misleading - what I am referring to is when loading PS while Bridge open Bridge's window will momentarily diminish in size and immediately zoom back to full size.  The amount of dimensional change on a 22 inch screen is about half an inch.  This only occurs with PS and not with any other Master Suite programs that I've opened.  Hence, my assumption that this seems to be caused by the "Open GL" being activated.  It is of no concern to me, just mentioned it if there is an underlying issue that may have to be addressed.

                 

                My main concern is the issue mentioned in my introductory post in this thread, that being PS 64 acting up after lengthy usage with large files.  Although I've not disabled GL, one of the reasons for this feature is the dynamic zoom feature, which when working on huge files becomes almost indispensable.

                 

                Thank you for responding, I'm sure Adobe will find a solution, if not, hopefully point me to a workaround other than disabling GL or not using PS 64.

                Cheers,

                Michael

                • 5. Re: Another Issue to Add under Win7 x64
                  dec9 Community Member

                  I am not sure if the Catalyst Control Version is the correct one. I have the higher version. I would recommend that you go to the ATI site and download the whole package (driver and CCC). I would rerun the install.

                  Make sure windows 7 update is not set to auto download and install.

                  Right click on the install icon, choose unlock the download and hit apply, then go to the compatibility tab and check run as admin then close.

                  Click on the icon again and start the install. Except when the screen option comes up to install/uninstall choose uninstall and run. This will remove all the older ATI software. Once done reboot.

                  Then click on the install icon and this time install the software and reboot. Now everything will be up to date CCC wise.

                   

                  As far as the zooming part I have not seen that on my windows 7 machine. It may have something to do with the fading in and out of windows setting in windows 7. My windows has a somewhat slow to open and fade out but nothing like yours. I am not on my windows 7 machine now but i will look at it later on and let you know.

                   

                  As far as your main issue concern, I need to re-read it and look at it on windows 7 machine. I forgot exactly what you wrote and I don't want to lose what I just wrote to look!!

                   

                  Never mind on the 3rd part. I don't any files in the one gig range or even close to that.

                  • 6. Re: Another Issue to Add under Win7 x64
                    dec9 Community Member

                    I am not seeing any problem opening bridge like you are on windows 7. Everything is smooth.

                     

                    Also there is no speed adjustment that can be made to alter how fast windows fade when opening and closing. The only way is either on/or off. Here is a website I haunt concerning windows 7. This attachment refers to visual settings and how to adjust them (in case you don't know already).

                    • 7. Re: Another Issue to Add under Win7 x64
                      Hudechrome-sd9sPI Community Member

                      No links, no attachments.

                      • 8. Re: Another Issue to Add under Win7 x64
                        dec9 Community Member

                        Well I can tell ya the attachments were there before I logged off. I don't know why they are not there now. This forum software is something else.

                        • 9. Re: Another Issue to Add under Win7 x64
                          mikeklar Community Member

                          Thank you for continuing to help.

                          FWIW, the computer used is two and one-half years old.  For its age it would still be considered fairly fast, with 8GB of ram, two 10K rpm Raptor drives and four drives configured under RAID 5.  When compared to other (even recent) machines it's no slouch and things happen quite fast, the slowest rating is 5.9 for Disk transfer rate and all the rest at 7.4 as per Windows' performance rating   hence, not slow enough for me to build another ...yet...

                           

                          The video card has to handle two 23 plus inch screens set at 1200x1600 @60 Hz Extended. On-screen refresh is very fast, a little faster now than with Vista x64. 

                           

                          The Graphics software was updated only yesterday - the following is detail on the installed software:

                          Driver Packaging Version     8.671-091104a-091527C-ATI

                          Catalyst™ Version               09.11     

                          Provider                    ATI Technologies Inc.

                          2D Driver Version               8.01.01.973     

                          2D Driver File Path          /REGISTRY/MACHINE/.....     

                          Direct3D Version               8.14.10.0708     

                          OpenGL Version               6.14.10.9116

                          Catalyst™ Control Center Version     2009.1104.959.17837

                           

                          Unless you see something in the above that needs updating, it seems unnecessary to do it again?

                          Also, windows update download is not set to auto install for any software on this computer.

                           

                          Please let me know what you think and thank you again for your comments.

                          Cheers,

                          Michael

                          • 10. Re: Another Issue to Add under Win7 x64
                            dec9 Community Member

                            Your system looks great. I have two 300 gig velociraptor running just sata. I don't run RAID

                             

                            I don't see where anything could be causing the issues in your system

                             

                            Here is a windows 7 tweaking guide I used. Pay attention to the magnifier option (second one down). It might hold a clue for you. I don't know if it not playing well with CS4 (or not a issue at all). Just interesting.

                             

                            Anyways, there are a lot of tweaks that I used to speed Windows 7 up. There are a lot of others on the net too.

                             

                            http://www.maximumpc.com/article/features/20_windows_7_tweaks_tips_%E2%80%93_every_secret_ uncovered_date

                             

                            hope the link posts this time

                            • 11. Re: Another Issue to Add under Win7 x64
                              miklar2008

                              Dec9

                              Thanks for the link.  I found it usefull.

                              Cheers,

                              Michael

                              • 13. Re: Another Issue to Add under Win7 x64
                                miklar2008 Community Member

                                For the record:

                                The original issues described by me in this thread have not been resolved.  Although the zooming issue with Bridge (as described above) is minor, the issue with PS64's cloning probem, which I have not been able to reconfirm, but did occur repeatedly over three days after several hours of use (possibly memory corruption) is of concern.

                                As well, what continues to be bothersome with both the 64 and 32 bit versions is the fact when viewing very large images at 100%, zooming in from a 8% view, the color red shifts to green when scrolling to view other portions of the image.

                                Cheers,

                                Michael