7 Replies Latest reply on Dec 4, 2009 11:13 PM by pwillener

    Access denied while manually removing reader 8.x

    MossyRocky

      While following the instructions for manually removing Adobe Reader 8.x as posted here:

       

      http://kb2.adobe.com/cps/400/kb400769.html

       

      when I try to delete AcroIEHelper.dll, AcroPDF.dll, and pdfshell.dll as per the instructions, I get "Access denied".

       

      I am running XP SP3, logged on under administrator, running in diagnostic mode, and explorer.exe has been terminated.  I have also tried deleting these in safe mode under the same conditions.

       

      I'm not sure what has these locked.  Any suggestions as to what I should try?

       

      Thanks.