25 Replies Latest reply on Dec 3, 2009 3:13 AM by nealeh

    Ideas On This Brutal Crash?

    GEAtkins Level 1

      <?xml version="1.0"?>

      <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">

      <time year="2009" month="11" day="29" hour="16" minute="34" second="29"/>

      <user guid="cfdfd962-310b-40bf-8e0a-9914df84cd5a"/>

      <system platform="windows" osversion="6.0.6001 SP 1.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3065" machine="Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2660 MHz" busFreq="" locale="English (United States)"/>

      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x174ba8cb">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x174ba8cb" symbolname="unknown"/>

      <stackStatement index="1" address="0x174c6523" symbolname="unknown"/>

      <stackStatement index="2" address="0x174c66e3" symbolname="unknown"/>

      <stackStatement index="3" address="0x174c7333" symbolname="unknown"/>

      <stackStatement index="4" address="0x174c9270" symbolname="unknown"/>

      <stackStatement index="5" address="0x174c93b5" symbolname="unknown"/>

      <stackStatement index="6" address="0x1748e690" symbolname="unknown"/>

      <stackStatement index="7" address="0x1748491a" symbolname="unknown"/>

      <stackStatement index="8" address="0x17473214" symbolname="unknown"/>

      <stackStatement index="9" address="0x1041f4ac" symbolname="unknown"/>

      </thread>

      </backtrace>

      <registerSet>

      <register name="EAX" value="0x88000000"/>

      <register name="EBX" value="0x2efb15a0"/>

      <register name="ECX" value="0x2efb15a0"/>

      <register name="EDX" value="0x131d4680"/>

      <register name="ESI" value="0x04000000"/>

      <register name="EDI" value="0x1041ede8"/>

      <register name="ESP" value="0x1041f3a8"/>

      <register name="EBP" value="0x00000000"/>

      <register name="EIP" value="0x1041f4ac"/>

      <register name="EFL" value="0x00010202"/>

      </registerSet>

      <binaryImageSet>

      </binaryImageSet>

      </crash>

      <reproSteps>

      </reproSteps>

      </crashreport>

        • 1. Re: Ideas On This Brutal Crash?
          the_wine_snob Level 9

          Access Violation and the Stack problems would point me to the OS and the memory allocation. What does Event Viewer show at that time? Might be some major clues there.

           

          Good luck,

           

          Hunt

          • 2. Re: Ideas On This Brutal Crash?
            GEAtkins Level 1

            which part of event viewer would you like to see?  there is a ton of stuff in there, but I'm not sure what to post?

             

            Thanks

             

            Glenn

            • 3. Re: Ideas On This Brutal Crash?
              GEAtkins Level 1

              here's similar one that just happened...

               

              <?xml version="1.0"?>

              <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">

              <crashreport version="1.1" crVersion="" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">

              <time year="2009" month="11" day="29" hour="17" minute="8" second="7"/>

              <user guid="cfdfd962-310b-40bf-8e0a-9914df84cd5a"/>

              <system platform="windows" osversion="6.0.6001 SP 1.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3065" machine="Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2660 MHz" busFreq="" locale="English (United States)"/>

              <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x19ac68ef">

              <backtrace crashedThread="0">

              <thread index="0">

              <stackStatement index="0" address="0x19ac68ef" symbolname="unknown"/>

              <stackStatement index="1" address="0x19ac6995" symbolname="unknown"/>

              <stackStatement index="2" address="0x1981227e" symbolname="unknown"/>

              </thread>

              </backtrace>

              <registerSet>

              <register name="EAX" value="0x00000000"/>

              <register name="EBX" value="0x7fcd0080"/>

              <register name="ECX" value="0x00000016"/>

              <register name="EDX" value="0x00000000"/>

              <register name="ESI" value="0x7fcd0080"/>

              <register name="EDI" value="0x00000000"/>

              <register name="ESP" value="0x192bf154"/>

              <register name="EBP" value="0x45394050"/>

              <register name="EIP" value="0x1981227e"/>

              <register name="EFL" value="0x00010202"/>

              </registerSet>

              <binaryImageSet>

              </binaryImageSet>

              </crash>

              <reproSteps>

              </reproSteps>

              </crashreport>

              • 4. Re: Ideas On This Brutal Crash?
                the_wine_snob Level 9

                Look at Event Viewer now. What you want is the time/date of the crash. If this is happening with some regularity, then clear the Event Viewer, and let it happen again. Immediately go to Event Viewer and look for the error and warning message in System tab and Applications tab.

                 

                This ARTICLE will give you some tips.

                 

                Good luck, and be sure to follow any links in those error or warning messages. They can lead right to a fix in many cases.

                 

                Hunt

                • 5. Re: Ideas On This Brutal Crash?
                  GEAtkins Level 1

                  Ok, here is the latest crash report:

                   

                  <?xml version="1.0"?>
                  <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
                  <crashreport version="1.1" crVersion="" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">
                  <time year="2009" month="11" day="29" hour="20" minute="18" second="45"/>
                  <user guid="cfdfd962-310b-40bf-8e0a-9914df84cd5a"/>
                  <system platform="windows" osversion="6.0.6001 SP 1.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3065" machine="Intel(R) Core(TM)2 Duo CPU     T9550  @ 2.66GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2660 MHz" busFreq="" locale="English (United States)"/>
                  <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x77103387">
                  <backtrace crashedThread="0">
                  <thread index="0">
                  <stackStatement index="0" address="0x77103387" symbolname="unknown"/>
                  <stackStatement index="1" address="0x7710323c" symbolname="unknown"/>
                  <stackStatement index="2" address="0x002e6160" symbolname="unknown"/>
                  </thread>
                  </backtrace>
                  <registerSet>
                  <register name="EAX" value="0x00000000"/>
                  <register name="EBX" value="0xfffffffc"/>
                  <register name="ECX" value="0x00000000"/>
                  <register name="EDX" value="0x00000004"/>
                  <register name="ESI" value="0x2fe4059c"/>
                  <register name="EDI" value="0x2fe405a0"/>
                  <register name="ESP" value="0x28f8fc90"/>
                  <register name="EBP" value="0x2f539630"/>
                  <register name="EIP" value="0x002e6160"/>
                  <register name="EFL" value="0x00010213"/>
                  </registerSet>
                  <binaryImageSet>
                  </binaryImageSet>
                  </crash>
                  <reproSteps>
                  </reproSteps>
                  </crashreport>

                   

                  some of the relevant error & warning logs from both application and system led me here, but it makes no sense to me.

                   

                  http://technet.microsoft.com/en-us/library/cc727148(WS.10).aspx

                   

                  http://technet.microsoft.com/en-us/library/cc774913(WS.10).aspx

                   

                  http://technet.microsoft.com/en-us/library/cc727677(WS.10).aspx

                   

                  Anybody else?

                   

                  Thanks

                   

                  Glenn

                  • 6. Re: Ideas On This Brutal Crash?
                    nealeh Level 5

                    Microsft's web site is fairly riddled with EXCEPTION_ACCESS_VIOLATION eror messages - mostly related to SQL issues. But googling the error message shows Java as producing many of these errors.

                     

                    Check your Java installation. The easiest way is to look at Control Panel to see what version(s) you have installed. The most recent version is v6 Update 17. Note that you may have multiple java versions installed. I generally uninstall all except the most recent.

                     

                    So it may be worth your while to uninstall all Java versions and do a clean install of the v6u17 version.

                     

                    Cheers,
                    --
                    Neale
                    Insanity is hereditary, you get it from your children

                    • 7. Re: Ideas On This Brutal Crash?
                      GEAtkins Level 1

                      updated java to 6.17.  crashed within one minute while just viewing different themes.

                       

                      Other ideas?

                       

                      Thanks

                      Glenn

                      • 8. Re: Ideas On This Brutal Crash?
                        nealeh Level 5

                        What graphics card do you have, and what driver version installed for that card?

                         

                        Cheers,
                        --
                        Neale
                        Insanity is hereditary, you get it from your children

                        • 9. Re: Ideas On This Brutal Crash?
                          the_wine_snob Level 9

                          Glenn,

                           

                          Reading through the error message links, seems to indicate that certain modules in your OS are acting up. One refers to a missing Library, I'd guess a missing, or corrupted .dll. Why? I do not know. Neale has offered some suggestions, but so far it seems that Java can be ruled out.

                           

                          I'd keep a Repair Install of the OS in the back of my mind, while trying to "connect the dots."

                           

                          Good luck,

                           

                          Hunt

                           

                          PS - in the link that I gave upthread, on finding "clues," there is a link at the bottom - The Case of the Unexplained. It brings up a movie from MS, with some very interesting and useful troubleshooting tips. It gives one access to a bunch of specialized tools and instructs on their usage. The movie is entertaining, but also very enlightening. Spend about 15 mins. on that movie, and pay special attention to the tools and their useage.

                          • 10. Re: Ideas On This Brutal Crash?
                            GEAtkins Level 1

                            It's an ATI Mobility Radeon 3650 card with the latest driver from Dell located here for a 1737 Studio Laptop:

                             

                            http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R2 27577&SystemID=STUDIO1737&servicetag=&os=WLH&osl=en&deviceid=18278&devlib=0&typecnt=0&verc nt=2&catid=-1&impid=-1&formatcnt=1&libid=6&typeid=-1&dateid=-1&formatid=-1&fileid=326436

                             

                            The computer has the following config:

                             

                            Intel Core 2 Duo T9950 at 2.66GHz, 1066Mhz, 6M L2Cache

                            4GB DDR2 Ram at 800MHz on 2 Dimms

                            250g SATA at 7200rpm

                            ATI Mobility Radeon HD 3650 graphics 256K onboard

                            350g SATA at 7200rpm

                            Vista SP1 Ultimate 32 bit

                            HiRes glossy widescreen 17 inch RGB LED display at 1920x1200

                             

                            Full ATI Mobility Radeon specs for the 3600 series is located here:

                             

                            http://ati.amd.com/products/mobilityradeonhd3600/specs.html

                             

                             

                            With all the other issues going on with other users, I am hard pressed to think it is a laptop only issue.  Anybody successfully run this pig on a laptop similarly specced?

                             

                            Thanks for the continued help.  Any other ideas?

                             

                            Glenn

                            • 11. Re: Ideas On This Brutal Crash?
                              nealeh Level 5

                              I suggest applying Vista sp2 and see if that makes any difference.

                               

                              Cheers,
                              --
                              Neale
                              Insanity is hereditary, you get it from your children

                              • 12. Re: Ideas On This Brutal Crash?
                                GEAtkins Level 1

                                Well some progress, however slight.

                                 

                                I installed SP2 on my Vista laptop and PRE8 was stable for about 30 minutes, which is about 29 minutes longer than normal.  I tried to crash it.

                                 

                                Finally it crashed when I tried to load some clip art from the edit panel.

                                 

                                Below is the crash report.

                                 

                                Any further ideas, gang?

                                 

                                Thanks

                                 

                                Glenn

                                 

                                <?xml version="1.0"?>

                                <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">

                                <crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">

                                <time year="2009" month="12" day="1" hour="19" minute="0" second="5"/>

                                <user guid="cfdfd962-310b-40bf-8e0a-9914df84cd5a"/>

                                <system platform="windows" osversion="6.0.6002 SP 2.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3065" machine="Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2660 MHz" busFreq="" locale="English (United States)"/>

                                <crash exception="EXCEPTION_UNKNOWN" instruction="0x70af8aa0">

                                <backtrace crashedThread="0">

                                <thread index="0">

                                <stackStatement index="0" address="0x70af8aa0" symbolname="unknown"/>

                                </thread>

                                </backtrace>

                                <registerSet>

                                <register name="EAX" value="0x1928eae0"/>

                                <register name="EBX" value="0x00000000"/>

                                <register name="ECX" value="0x00000002"/>

                                <register name="EDX" value="0x77125e74"/>

                                <register name="ESI" value="0xffffffff"/>

                                <register name="EDI" value="0x4a55d198"/>

                                <register name="ESP" value="0x0012d8bc"/>

                                <register name="EBP" value="0x00000000"/>

                                <register name="EIP" value="0x70af8aa0"/>

                                <register name="EFL" value="0x00040202"/>

                                </registerSet>

                                <binaryImageSet>

                                </binaryImageSet>

                                </crash>

                                <reproSteps>

                                </reproSteps>

                                </crashreport>

                                • 13. Re: Ideas On This Brutal Crash?
                                  GEAtkins Level 1

                                  After the last crash above, I reinstalled PRE8 and it crashed again in about a minute with a crash report that was

                                  probably 10 pages long, I have elected not to post it here.

                                   

                                  Then, I reverted back to QuickTime 7.3.1 and PRE8 crashed again with the following report:

                                   

                                  This piece of crap is beyond worthless....

                                   

                                  Thanks

                                   

                                  Glenn

                                   

                                  <?xml version="1.0"?>

                                  <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">

                                  <crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">

                                  <time year="2009" month="12" day="1" hour="20" minute="26" second="6"/>

                                  <user guid="cfdfd962-310b-40bf-8e0a-9914df84cd5a"/>

                                  <system platform="windows" osversion="6.0.6002 SP 2.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3065" machine="Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2660 MHz" busFreq="" locale="English (United States)"/>

                                  <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x7758e13d">

                                  <backtrace crashedThread="0">

                                  <thread index="0">

                                  <stackStatement index="0" address="0x7758e13d" symbolname="RtlAddAccessAllowedAce"/>

                                  <stackStatement index="1" address="0x7758e04d" symbolname="RtlAddAccessAllowedAce"/>

                                  <stackStatement index="2" address="0x00186160" symbolname="ASL::CriticalSectionLock::CriticalSectionLock"/>

                                  </thread>

                                  </backtrace>

                                  <registerSet>

                                  <register name="EAX" value="0x00000000"/>

                                  <register name="EBX" value="0xfffffffc"/>

                                  <register name="ECX" value="0x00000000"/>

                                  <register name="EDX" value="0x00000004"/>

                                  <register name="ESI" value="0x30d5b17c"/>

                                  <register name="EDI" value="0x30d5b180"/>

                                  <register name="ESP" value="0x306ffc90"/>

                                  <register name="EBP" value="0x31211710"/>

                                  <register name="EIP" value="0x00186160"/>

                                  <register name="EFL" value="0x00010213"/>

                                  </registerSet>

                                  <binaryImageSet>

                                  </binaryImageSet>

                                  </crash>

                                  <reproSteps>

                                  </reproSteps>

                                  </crashreport>

                                  • 14. Re: Ideas On This Brutal Crash?
                                    GEAtkins Level 1

                                    Another for your viewing pleasure....also happened when I clicked on Clip Art, but gave a pop up saying something about a serious error and needing to close and attempting to save the project, then went to the crash screen.

                                     

                                    Glenn

                                     

                                    <?xml version="1.0"?>

                                    <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">

                                    <crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">

                                    <time year="2009" month="12" day="1" hour="21" minute="1" second="33"/>

                                    <user guid="cfdfd962-310b-40bf-8e0a-9914df84cd5a"/>

                                    <system platform="windows" osversion="6.0.6002 SP 2.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3065" machine="Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2660 MHz" busFreq="" locale="English (United States)"/>

                                    <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x029a2ff6">

                                    <backtrace crashedThread="0">

                                    <thread index="0">

                                    <stackStatement index="0" address="0x029a2ff6" symbolname="UIF::MenuUtils::RenameMenuItemCommand"/>

                                    </thread>

                                    </backtrace>

                                    <registerSet>

                                    <register name="EAX" value="0x00000000"/>

                                    <register name="EBX" value="0x304ab248"/>

                                    <register name="ECX" value="0x2fe6e388"/>

                                    <register name="EDX" value="0x00000000"/>

                                    <register name="ESI" value="0x0012f518"/>

                                    <register name="EDI" value="0x00000004"/>

                                    <register name="ESP" value="0x0012f060"/>

                                    <register name="EBP" value="0x000002d5"/>

                                    <register name="EIP" value="0x029a2ff6"/>

                                    <register name="EFL" value="0x00250206"/>

                                    </registerSet>

                                    <binaryImageSet>

                                    </binaryImageSet>

                                    </crash>

                                    <reproSteps>

                                    </reproSteps>

                                    </crashreport>

                                    • 15. Re: Ideas On This Brutal Crash?
                                      the_wine_snob Level 9

                                      You know, I have been troubleshooting computers, from the introduction of the term, "PC," by IBM, for Personal Computer - I did the photography for those ads, and IBM left two of their machines behind for us in the studio.

                                       

                                      Since the most recent versions of Windows, going back to about 3.1.1, I have never heard of such crashes, where Event Viewer had not one clue, as to what is happening. Something is not making sense. You are getting catastrophic crashes, but Event Viewer is silent. Something is horribly wrong with your OS.

                                       

                                      At this point, I would back off, do a complete wipe and maybe a low-level format of all HDD's, then a fresh install of everything, from the OS upwards. You have major issues, and I cannot imagine them being solved here.

                                       

                                      Sorry for the bad news, but your OS must be horribly hosed and non-functioning.

                                       

                                      Good luck,

                                       

                                      Hunt

                                      • 16. Re: Ideas On This Brutal Crash?
                                        GEAtkins Level 1

                                        Hunt,

                                         

                                        I appreciate the advice, but in all honesty, everything else on this machine is rock solid and is much more stable than my XP Pro box in my study ever was.  I too am at a loss and have about resigned myself to waiting, probably in vain, for a patch.  I am really growing weary of hours of staring at the famed green progress bar.

                                         

                                        Have you thought about installing the PRE8 trial on your machine so you can commiserate with the rest of us?

                                         

                                        Thanks

                                         

                                        Glenn

                                        • 17. Re: Ideas On This Brutal Crash?
                                          the_wine_snob Level 9

                                          As to the installation of any trial - that is not my thing. Years ago, I used to beta test for many software companies. I always had a spare machine just for those purposes. It did not matter if it was an OS, or another product. I always kept my working computers clean and functioning, as I earn my living with them.

                                           

                                          The only spare box that I have now is a Win2K machine, that was my PS workstation 15 years ago, and it's sitting around for some of the legacy hardware, like my DAT backups and SyJet/SyQuest discs, should a client need some older, archived materials.

                                           

                                          Since I first picked up PS 2.5, the day that it hit the PC, I have owned most of Adobe's software, and have never done a trial of any. Same thing for any downloads, as I want the media in my hands.

                                           

                                          For me, PrE 4 (my version) is but a tool, and it functions well. I use PrPro for the vast majority of my NLE work, and have two major Projects going right now, with a third in the wings. I do not have the time to convert and upgrade a box to Win7, install a trial and test. Not enough hours in my day.

                                           

                                          Sorry that I cannot directly help. My advice is based on decades of experience only, and I will freely admit that it is not with PrE 8. I have nothing to gain from it. Now, PrPro's recent releases, and the rumors of CS5 are something else entirely.

                                           

                                          Given that two known users, with well-maintained machines, Steve Girsetti and AT Romano (think I got it right this time?) have been running PrE 8 on different OS's, indicate that it works well for some. Each has shared their observations on issues and cures for some aspects. While not a universal declaration of infallibility, it goes a long way to saying that one can run it well on a well-maintained machine. I do not think that either is doing so on a full NLE workstation, as I am on PrPro. Even in my case, many of the folk reporting issues have a more robust and more recent computer, than I do. I'd wager that the biggest difference is in the setup.

                                           

                                          Sorry that I cannot be of more help. I just know where I look to seek answers to any problems, that I encounter. So far, it's worked for many years.

                                           

                                          Good luck,

                                           

                                          Hunt

                                          • 18. Re: Ideas On This Brutal Crash?
                                            Conrad_65 Level 1

                                            Hi,

                                             

                                            I've got a similar error - I fix the problem by changing the default printer from a network printer to Adobe acrobat.

                                             

                                            cu

                                             

                                            Conrad

                                            (Germany)

                                            • 19. Re: Ideas On This Brutal Crash?
                                              the_wine_snob Level 9

                                              Conrad,

                                               

                                              That certainly fixes Photoshop taking forever to launch, or to load even a tiny JPEG. As of the CS version, there is a problem, when a networked printer is the system default. I fixed my issue, by choosing the Adobe Generic PS printer driver as my default. Now, I could still print to my networked printer, just by choosing it.

                                               

                                              As that change was done long before I had any Premiere version on the computer, I never encountered a problem. It surprises me a bit, that PrE, or PrPro, would have an issue with a networked printer, but stranger things have happened. I would never have thought about it, but mention it often in the PS forum.

                                               

                                              Let's hope that this is helpful here, and thank you for posting.

                                               

                                              Hunt

                                              • 20. Re: Ideas On This Brutal Crash?
                                                GEAtkins Level 1

                                                Wow, that would be a fix out of left field.

                                                 

                                                I do not have full Acrobat (only reader) on my PRE8 machine.

                                                 

                                                Do you think changing the default printer to any non-networked printer might also work??

                                                 

                                                Thanks

                                                 

                                                Glenn

                                                • 21. Re: Ideas On This Brutal Crash?
                                                  the_wine_snob Level 9

                                                  Glenn,

                                                   

                                                  Considering PrE, and the "fix," I agree that it is one that I would never have considered, even though I know that it fixes issues in Photoahop.

                                                   

                                                  It's easy to choose a non-networked printer as the default. In my case, I had the Adobe Generic PS (Post Script) driver on one of my Adobe program installation disks. I do not recall if it came from Photoshop, Illustrator, PageMaker or maybe the full Acrobat Pro. I do know that Adobe had it, and many others, on their Web site (going back some years to the days of CS). I just chose that for the default, left all other printers installed, and used the appropriate one for the job - just not for the default. Now, I have a printer connected to my workstation, and just use that. It's networked, but is connected directly to that machine. When I had my LaserJet (networked from another machine) as the default, it took PS 10 mins. to launch and even a tiny image took forever. I was bummed, but an article on the PS forum, mentioned the default being over the network issue, and that cleared it up for me, and for many hundreds more. It still comes up today.

                                                   

                                                  It would be out of left-field, but easy to test.

                                                   

                                                  Good luck, and please let us know if there is any improvement. I'm always ready to learn.

                                                   

                                                  Hunt

                                                  • 22. Re: Ideas On This Brutal Crash?
                                                    GEAtkins Level 1

                                                    I'll try it tonight, time permitting, when I get home and be back to you......

                                                     

                                                    Stay tuned....

                                                     

                                                    Glenn

                                                    • 23. Re: Ideas On This Brutal Crash?
                                                      GEAtkins Level 1

                                                      Unfortunately, changing the default printer to something other than a network printer did not work and the program crashed again with the following report, which is pretty much the same as before.

                                                       

                                                      Here's what I did:

                                                       

                                                      1.  completely uninstalled the default network printer (wireless)

                                                      2.  changed the default printer to a non-network printer

                                                      3.  launched PRE8

                                                       

                                                      The program last ~3 minutes before crashing again.

                                                       

                                                      So, back to square one.

                                                       

                                                      Glenn

                                                       

                                                      <?xml version="1.0"?>

                                                      <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">

                                                      <crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">

                                                      <time year="2009" month="12" day="2" hour="18" minute="38" second="19"/>

                                                      <user guid="cfdfd962-310b-40bf-8e0a-9914df84cd5a"/>

                                                      <system platform="windows" osversion="6.0.6002 SP 2.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3065" machine="Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2660 MHz" busFreq="" locale="English (United States)"/>

                                                      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x60c33763">

                                                      <backtrace crashedThread="0">

                                                      <thread index="0">

                                                      <stackStatement index="0" address="0x60c33763" symbolname="unknown"/>

                                                      <stackStatement index="1" address="0x44ad51e1" symbolname="unknown"/>

                                                      <stackStatement index="2" address="0x60d33c0a" symbolname="unknown"/>

                                                      <stackStatement index="3" address="0x65a52105" symbolname="unknown"/>

                                                      </thread>

                                                      </backtrace>

                                                      <registerSet>

                                                      <register name="EAX" value="0x00000000"/>

                                                      <register name="EBX" value="0x0011fa30"/>

                                                      <register name="ECX" value="0x00000000"/>

                                                      <register name="EDX" value="0x00000000"/>

                                                      <register name="ESI" value="0x0011fa78"/>

                                                      <register name="EDI" value="0x0011f824"/>

                                                      <register name="ESP" value="0x0011f978"/>

                                                      <register name="EBP" value="0x00120ef0"/>

                                                      <register name="EIP" value="0x65a52105"/>

                                                      <register name="EFL" value="0x00050293"/>

                                                      </registerSet>

                                                      <binaryImageSet>

                                                      </binaryImageSet>

                                                      </crash>

                                                      <reproSteps>

                                                      </reproSteps>

                                                      </crashreport>

                                                      • 24. Re: Ideas On This Brutal Crash?
                                                        the_wine_snob Level 9

                                                        I was afraid that the "printer" setting might have little impact on PrE, though it does with PS.

                                                         

                                                        Heck, it was worth a try.

                                                         

                                                        As to the crash, I still think that something is getting in the way - maybe bad memory reporting to the OS, or a driver issue. Of course, I'm thinking about the "usual suspects."

                                                         

                                                        Good luck,

                                                         

                                                        Hunt

                                                         

                                                        PS - I still cannot understand why/how the Event Viewer is missing all of the problems. That puzzles me greatly. It's usually a fail-safe utility and has almost never let me down. Now, there are those error and warning messages that are filled with obscure, cryptic code, and even a MS engineer cannot get any info. Still, those message with links have filled me in on all sorts of issues.

                                                        • 25. Re: Ideas On This Brutal Crash?
                                                          nealeh Level 5

                                                          Some malware hides itself by replacing essential sytem files. It may be worth running a virus test from a safe-booted system. In addition to spyware and viruses check for rootkits - http://en.wikipedia.org/wiki/Rootkit.

                                                           

                                                          ---------

                                                           

                                                           

                                                          PRE8 is pretty memory intensive so I also wonder if you have a faulty memory chip that has not previously affected your system. To test this you will need to be moderately confident in burning CD images and removal / insertion of memory chips

                                                           

                                                          Your first step should be to run the free memtest utility - this requires you to burn a boot CD from an ISO disk image. There are plenty of tutorials and iso burning software available on the internet. The IMGBURN software often recommended in these forums can do this.

                                                           

                                                          If imgburn does not show up any problems you may need to physically test your memory chips. As your RAM is shown as 3Gb I presume three slots with 1Gb chips. You should remove these one at a time, start your system and run PRE8 to see if that cures the crashes. The biggest drawback here is that PRE8 will struggle anyway with only 2Gb - so ensure that you close every other application running. Do this for each chip, one at a time.

                                                           

                                                          You could also try the Vista System Files Checker to check file integrity.

                                                           

                                                          Other than these I'm all out of suggestions (other than return PRE8 for refund, or buy a new PC from a reputable dealer with your PRE8 preinstalled by that dealer).

                                                           

                                                          Cheers,
                                                          --
                                                          Neale
                                                          Insanity is hereditary, you get it from your children