33 Replies Latest reply: Apr 22, 2013 7:49 AM by Badicus RSS

    Illustrator CS4 Crash on Startup

    Mohsenw700

      Hello

       

      I am Very Very Very tired to Adobe Products... I am very tired...

       

      My iiiustrator worked Good... But one mornnig it have problem... (Crash on Startup) and very fastly Exiting from program !!!

       

      i Reinstalled 6 Time But ..........................this work is ineffective !

       

      I need help ....thanks to everybody

       

       

       

       

       

       

       

      My Email : mohsen.moradnezhadi@gmail.com

       

      thanks thanks thanks

        • 1. Re: Illustrator CS4 Crash on Startup
          Jacob Bugge CommunityMVP

          Mohsen,

           

          It may be worth trying to Move the folder with Illy closed to reset the preferences. That is not (always) done even when reinstalling.

          • 2. Re: Illustrator CS4 Crash on Startup
            Mohsenw700 Community Member

            thanks but problem so not solved ....

             

            help me ....thanks

            • 3. Re: Illustrator CS4 Crash on Startup
              Jacob Bugge CommunityMVP

              Mohsen,

               

              When it is not something in the Adobe Illustrator CS4 Settings folder, it may be (with tests): 

              1. Corrupt font(s): you may move all fonts out of the Windows fonts folder (and move them back in); 

              2. Firewall interference (especially if more than one is running (XP SP2 adds one if activated)): you may turn them off (and on again);

              3. Some versions of Acrobat generate many temp files. Too many (64K) causes the problem: you may search and destroy Temp files; 

              4. Some other inconsistency caused by Adobe Acrobat/Reader: you may try uninstalling and reinstalling (a newer version).

              5. Incompatible/old printer definition file for the default printer: you may upgrade the driver, change the default, or set the PostScript driver/PDF to default;

              6. Using a US/English version of Illustrator with Windows set to a different language: you may enter Control Panel>Regional and Language Setteings and change to English (and change back).

              7. Quicktime/iTunes: uninstall Quicktime and make sure the Quicktime folder is deleted in the Program Files folder; and/or uninstall iTunes.

              If neither of these possible solutions work, have you made any (other) changes to the PC between succes and failure? New software loaded?

              • 4. Re: Illustrator CS4 Crash on Startup
                Mohsenw700 Community Member

                thanks Jacob

                 

                thank you...

                 

                I think my problem is number of 1 .

                 

                Please help me and explain for me solution . (My OS is Windows 7)

                 

                 

                 

                 

                thanks

                • 5. Re: Illustrator CS4 Crash on Startup
                  Mohsenw700 Community Member

                  no i think my problem is number 6

                   

                   

                  help me

                  • 6. Re: Illustrator CS4 Crash on Startup
                    Jacob Bugge CommunityMVP

                    Mohsen,

                     

                    I am still with XP; I hope it is the same in 7.

                     

                    If you click Start, you should be able to click Control Panel. In there, there should be a globe icon with the name Regional & Language Settings; DoubleClicking that should bring you to the Regional Options which has a dropdown list where you can pick English; you can always pick to restore whatever you have now.

                    • 7. Re: Illustrator CS4 Crash on Startup
                      Mohsenw700 Community Member

                      thanks jocob

                       

                      you can wirte for me very simply ...i am a pro user...

                       

                      I change this but problem not solved !

                       

                      but i think my problem is my lang ! for example i see my this folder (en_GB) in the c:\doncumet and setting\adobe\....

                       

                      but it must be (en_US) .!!!!!!!!!!!!

                       

                       

                      even time i reinstalled adobe lllustrator my lang steup that installed (en_GB) ...........but i think it must be (en_US) becuse in Other my Computer in the home this folder name is (en_Us) .....!!!!!!!!!!!!!!!!!

                       

                       

                      have you any idea ???

                       

                       

                       

                      thanks

                      • 8. Re: Illustrator CS4 Crash on Startup
                        Achin Sharma

                        Well you said it worked good before.. if lang is the prob. then it shouldnt have worked at all... i am no expert.. i shall try to help on basis of my experience... i was once in the same situation but it was adobe reader instead... i had a hard time looking for the sulution but finally i am now running reader 8 (one version below). But a few things might help. Does it give any error like runtime error or something or it simply just 'goes off'? Did you updated your OS or antivirus recently maybe a new windows service pack or a new antivirus which would block the startup process... did you try to restore your windows to the time and settings when it worked correctly??

                        • 9. Re: Illustrator CS4 Crash on Startup
                          Mohsenw700 Community Member

                          thanks Achin,

                           

                          mybe Adobe Reader have problem !    I try to cheking this !

                           

                           

                          thanks

                          • 10. Re: Illustrator CS4 Crash on Startup
                            Jacob Bugge CommunityMVP

                            Mohsen,

                             

                            I doubt whether it is a language issue between GB and US English. I believe the only difference is in spelling.

                             

                            Reinstalling Acrobat/Reader was suggestion 4) in post #3. Many strangenesses have been cured by it.

                             

                            I have been working on the list for a long time; every now and again, a new suggestion is added.

                            • 11. Re: Illustrator CS4 Crash on Startup
                              ASPcorpo

                              I have a friend with the same problem, and the only solution to fixed was formatting the PC and reinstalling windows, its a hard solution but it works...warrantee

                              • 12. Re: Illustrator CS4 Crash on Startup
                                Mohsenw700 Community Member

                                thanks every body

                                problem was not about Adobe Reader !

                                 

                                i try for all solution ..but so far problem not solve

                                 

                                if frinds have new solution please speaking about it !!!

                                 

                                 

                                i waiting for your post !

                                • 13. Re: Illustrator CS4 Crash on Startup
                                  Jacob Bugge CommunityMVP

                                  Mohsen,

                                   

                                  i try for all solution ..but so far problem not solve


                                  This seems to be an extremely tough one.

                                  The initial information, that the issue arose suddenly, at startup of the PC, seemed to indicate corruption of the preferences, which are saved during closedown of Illy, probably owing to a Windows error.

                                  Hence the first suggestion to Move the folder

                                  I wonder whether Windows 7 has the same issue as has Vista, namely that you sometimes have to restart the PC after moving the folder to get it to work.

                                  In connexion with a recent change of anti virus protection, I was advised to run CCleaner inbetween.

                                  Maybe it is worth trying CCleaner after moving the folder and restarting the PC, before restarting Illy.

                                  Or, if it comes to that, between uninstallation and reinstallation of Illy, still after restarting the PC.

                                  • 14. Re: Illustrator CS4 Crash on Startup
                                    Jacob Bugge CommunityMVP

                                    Mohsen,

                                     

                                    you can write for me very simply ...i am a pro user...

                                     

                                    When it comes to changing things in Windows, I am not. The overly detailed account in post #6 was merely a reflexion of my own uncertainty concerning Windows, and other MS applications, apart from Worst which is just that.

                                     

                                    Two weeks ago I needed to change the extension of files from JSX to JS to get the JET scripts to work, http://forums.adobe.com/message/2415618#2415618. It took me quite a while to get the extensions displayed so they could be renamed, in XP. And now I cannot even remember how I did it.

                                     

                                    I believe the strangenesses of different applications may appear more or less strange, depending on how they fit your own.

                                    • 15. Re: Illustrator CS4 Crash on Startup
                                      Mohsenw700 Community Member

                                      Untitled-1.jpg

                                       

                                      even time when I open adobe iiilautrator this pic showen for me and very fast close the appliction !

                                       

                                      i sent this pic to show you problem

                                      • 16. Re: Illustrator CS4 Crash on Startup
                                        Jacob Bugge CommunityMVP

                                        Mohsen,

                                         

                                        In some cases, the crash happens during a certain initiation state, and the window showing it may give a clue. When it happens at once, it is something more fundamental.

                                         

                                        Have you tried creating a new user and tried to start Illy from that?

                                         

                                        It might also be a disturbance from an anti virus application, not just from a firewall (Norton seems to be especially troublesome), so maybe a a disconnexion from the internet followed by a closedown of any security software might be worth trying.

                                         

                                        Still pondering.

                                        • 17. Re: Illustrator CS4 Crash on Startup
                                          Mohsenw700 Community Member

                                          Excuse me

                                           

                                          i pressed the corroct butoom and now i can not restore it !!!!!

                                           

                                           

                                          this is happy problem and fantastic

                                           

                                          problem not solved yet

                                          • 18. Re: Illustrator CS4 Crash on Startup
                                            Jacob Bugge CommunityMVP

                                            Mohsen,

                                             

                                            I certainly hope you will not end up with #11. I had some hopes for #13 and #16.

                                             

                                            Still pondering.

                                            • 19. Re: Illustrator CS4 Crash on Startup
                                              ASPcorpo Community Member

                                              TRUST ME!, THIS IS THE ONLY ONE SOLUTION

                                               

                                              I have a friend with the same problem, and the only solution to fixed was formatting the PC and reinstalling windows, its a hard solution but it works...warrantee

                                              • 20. Re: Illustrator CS4 Crash on Startup
                                                Mohsenw700 Community Member

                                                oohh Alejandro,

                                                 

                                                I think your says maybe is correct......unfortunately...... 

                                                • 21. Re: Illustrator CS4 Crash on Startup
                                                  Mohsenw700 Community Member

                                                  jacob......

                                                   

                                                  I think my windows has been Hole Hole .... with this 10 step ....

                                                   

                                                  jacob ....     what is in your mind for me ?       ........

                                                   

                                                  i am trying..........!!!!!!!!!!!!

                                                  • 22. Re: Illustrator CS4 Crash on Startup
                                                    Jacob Bugge CommunityMVP

                                                    Mohsen,

                                                     

                                                    Obviously, there must be a certain error or corruption causing the issue, but I still have no new suggestions.

                                                     

                                                    If your (main) harddisk is from Seagate and/or Maxtor, you may use Maxtor Maxblast 5 to create a full image of it and save on another disk (harddisk or DVD, if the latter is sufficient). This may apply to before and after, if you have to restore the PC completely. In any case, it may be your friend, to use when thing are right, before they go wrong.

                                                    http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=MaxBlast_5&vgnextoid=7add8b9c4a8ff 010VgnVCM100000dd04090aRCRD

                                                     

                                                    But before such a disastrous option, it may be worth trying out all the suggestions again: sometimes a seemingly insignificant difference in how things are done may be decisive.

                                                     

                                                    Meanwhile, I am still pondering.

                                                     

                                                    And hoping that someone has the solution.

                                                     

                                                    Someone?

                                                     

                                                    It may also be something outside Illy. In the days of the fair forums, I would have asked Len to look into this, but he has left the building. However, Mylenium has arrived with a vast knowledge, too.

                                                     

                                                    Mylenium?

                                                    • 23. Re: Illustrator CS4 Crash on Startup
                                                      shunithD Community Member

                                                      Jacob Bugge wrote:

                                                       

                                                      In the days of the fair forums, I would have asked Len to look into this, but he has left the building.

                                                      Surely he, not to mention all the others, must be hanging around some other building... ???? Any idea which or where?

                                                      • 24. Re: Illustrator CS4 Crash on Startup
                                                        Jacob Bugge CommunityMVP

                                                        Shunith,

                                                         

                                                        Surely he, not to mention all the others, must be hanging around some other building... ???? Any idea which or where?

                                                         

                                                        Len stopped as a host about two years ago, I think; he needed to do more about his business. He has only posted a few times since then, in the first months. Sadly, many friends from the days of the fair forums show up rarely or not at all.

                                                         

                                                        But as I said, we have Mylenium.

                                                        • 25. Re: Illustrator CS4 Crash on Startup
                                                          shunithD Community Member

                                                          You're right Jacob... and it's not just this forum. All have been hit hard...

                                                           

                                                          More than anything else, i think it was the removal of the NNTP...

                                                          • 26. Re: Illustrator CS4 Crash on Startup
                                                            Jacob Bugge CommunityMVP

                                                            Mohsen,

                                                             

                                                            I am still no wiser than I was in post #22.

                                                             

                                                            Are you?

                                                            • 27. Re: Illustrator CS4 Crash on Startup
                                                              Jacob Bugge CommunityMVP

                                                              Mohsen,

                                                               

                                                              The solution here may be worth trying: http://forums.adobe.com/thread/536077?tstart=0

                                                               

                                                              I will add it to the list in any case.

                                                              • 28. Re: Illustrator CS4 Crash on Startup
                                                                Mylenium CommunityMVP

                                                                Can't say much about the topic at hand since I'm not on W7, but empty screens = overlay drawing issues. That's true for any OS. In turn that would lead to the conclusion, that you need to fix your graphics card river more than anything else. That's probably what happened, anyway - some Windows Update replaced a DirectX DLL or installed a new graphics driver without asking. I suggest you do the following:

                                                                 

                                                                • boot Windows in safe mode (hold F8 during startup, then choose safe mode)
                                                                • while in safe mode, right-click on the desktop and choose Configure
                                                                • choose the Display task
                                                                • go to the Advanced Settings tab
                                                                • go to the Driver sub-tab
                                                                • choose Uninstall
                                                                • restart the system
                                                                • boot again into safe mode

                                                                 

                                                                Windows should now come up with a message about newly found hardware and set the default graphics driver. This will either be the generic WXGA driver or an older version of a branded driver from intel, NVidia or ATI. in any case, it might fix things. Then restart and boot into Windows normally. from there, check your graphics settings. Install a proper new driver only if you really need it.

                                                                 

                                                                Moving the prefs folder has already been advised, but there is no shame in trying again. Move/ delete C:\Users\Mohsen\AppData\Roaming\Adobe\Adobe Illustrator CS4 Settings\en_US and see if it helps in any way. What is particulalrly suspicious is the document templates not showing up in the welcome dialog, so you may also have a permission problem somewhere, but that's hard to tell from your limited info...

                                                                 

                                                                Mylenium

                                                                • 29. Re: Illustrator CS4 Crash on Startup
                                                                  Mohsenw700 Community Member

                                                                  Thanks every body

                                                                   

                                                                  i think when i copy this fonts to my computer that Problem occur !

                                                                   

                                                                  if one of my frinds Test this font on your Computers and tell me the result .... i have thanks of it

                                                                   

                                                                  i still trying and wait for Result of this test

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                  Thank you

                                                                   

                                                                  Thank you

                                                                  • 30. Re: Illustrator CS4 Crash on Startup
                                                                    Jacob Bugge CommunityMVP

                                                                    Mohsen,

                                                                     

                                                                    Does it mean that if you move that font out (of the Fonts folder), the issue goes away?

                                                                     

                                                                    If so, it means that your assumption in post #4 was right (that it was issue 1. in post #3), and you have your solution: it also means that you will have to do without that font or find a viable replacement.

                                                                     

                                                                    Illy is more particular than most other applications when it comes to the quality of fonts.

                                                                    • 31. Re: Illustrator CS4 Crash on Startup
                                                                      Mohsenw700 Community Member

                                                                      FIXED FIXID

                                                                       

                                                                       

                                                                      After about 25 Days Try

                                                                       

                                                                       

                                                                       

                                                                       

                                                                       


                                                                      the problem exist in me system and this problem is not Public ... to explain it

                                                                      this is my personal wrong

                                                                       

                                                                       

                                                                       

                                                                       

                                                                       

                                                                       

                                                                       

                                                                      You very helped me

                                                                      Very Thank You jacob

                                                                       

                                                                       

                                                                      THANKS ALL

                                                                      • 32. Re: Illustrator CS4 Crash on Startup
                                                                        Jacob Bugge CommunityMVP

                                                                        Now that was a happy ending, Mohsen. Congratulations.

                                                                         

                                                                        You must have a lot to catch up, after 25 days.

                                                                        • 33. Re: Illustrator CS4 Crash on Startup
                                                                          Badicus Community Member

                                                                          What was the problem?