4 Replies Latest reply on Dec 3, 2009 9:32 AM by Jacob Bugge

    problems to saving as pdf


      The customer has a pdf file, he opens it on illustrator cs4, modifies the file, then goes to save as pdf clicked there, and a window appears asking him if he wants to replace the pdf, he clicks on yes, then it begins as is being saved but then gets an error "the file is in use and cannot be eliminated"

      He began to get this error after update the OS macintosh 10.5.8 it worked on macintosh 10.6.2.

      if he changes the name file he is able to saved, he ne needs to do it trought "save as" because need to keeps his pdf settings.

      it could be a OS limitation? or What should i tell to the cust?....