7 Replies Latest reply on Dec 1, 2009 3:02 PM by Harm Millaard

    PREMIERE PRO crashes at startup ... AE, PS, BR ... also ...

    luc otter

       

      I am using CS4 suite ( PREMIERE PRO, PHOTOSHOP, AE, BRIDGE,).

      Yesterday MEDIA ENCODER crashed at startup... I unable to launch it ...

      All the other ADOBE apps were working fine.

      I suspected the MEDIA LINK as I already had problems with it so I decided to use the best way of solving problems ... uninstall/ re install...

      ...
      after that re install ... none of my ADOBE work!!!

       

       

      here are some details...

      (looks like the message is the same for all crashes)

       

       

      Problem signature:
        Problem Event Name:    APPCRASH
        Application Name:    Photoshop.exe
        Application Version:    11.0.0.0
        Application Timestamp:    48d38aa7
        Fault Module Name:    AdobeLM_libFNP.dll
        Fault Module Version:    11.5.0.1
        Fault Module Timestamp:    4783cc97
        Exception Code:    c0000005
        Exception Offset:    00000000000f0ed2
        OS Version:    6.1.7600.2.0.0.768.3
        Locale ID:    4105
        Additional Information 1:    f2b1
        Additional Information 2:    f2b15128293fbde7796ec9e2c2a99663
        Additional Information 3:    088b
        Additional Information 4:    088b3acdfef7f65ec6fd9485d5d1c49e

       

      Read our privacy statement online:
        http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

       

      If the online privacy statement is not available, please read our privacy statement offline:
        C:\Windows\system32\en-US\erofflps.txt

       

       

      I uninstalled AGAIN cs4 ... used the CS4 cleaning utility following ADOBE's procedure - de activated my anti virus - the fire wall also  - deactivated the internet .. and performed a new install ... EXACTLY the same "ennoying "thing happens after ...everything crashes ...! at startup...

      The only ADOBE app that starts is BRIDGE.

      But then when I tried to go click the "update" menu ... bridge crashes ...

      ...

      I am using W7 64 bit - 8g ram

      NVIDIA quadro video card with latest driver (FX3450)

      ... I have VERY little stuff on my machine (DELL WORKSTATION PRECISION 690 dual xeon 3ghz)

       

      any help is appreciated ...

       

      I lost over 10 days of hard creative work using CS4 in the last month ... and I will keep losing time...hopefully not too much...

       

       

      what did I do wrong ?!

      there must be something ... do I need to re install W7 ? hope not...

       

      thanks

        • 1. Re: PREMIERE PRO crashes at startup ... AE, PS, BR ... also ...
          dradeke Adobe Employee

          Have you tried trashing your prefs: user document folder>Adobe>Premiere Pro.  Take the 4.0 folder to the trash and restart.

           

          Have you tried the CS4 clean script? http://www.adobe.com/support/contact/cs4clean.html

           

          Dennis

          • 2. Re: PREMIERE PRO crashes at startup ... AE, PS, BR ... also ...
            luc otter Level 1

            Thanks Dennis for your reply...

             

            and yes and yes ...

             

            When I uninstalled the CS4 suite I Used the CS4 script to be sure ti clean up everything.

            I restarted - and the suite installed properly... no error messages...

            ...

            I trashed the prefs but did not seem to make any difference.

            ..................

            I use my machine (almost) every day since 2 years and ADOBE's softwares (PREMIERE high at the top of the list)  are the only problems I had to deal with ...super stable and reliable ...

            I don't expect to have any worse problems than the ones I'm having now...

            I just can't work anymore ... and am out of ideas .. next step is to reinstal my whole machine ...

            ?

             

            ...

             

            any suggestion VERY WELCOME!

             

            thanks

            luco

            • 3. Re: PREMIERE PRO crashes at startup ... AE, PS, BR ... also ...
              Harm Millaard Level 7

              Did you do a fresh install of Win7? If not, start with a fresh install.

              • 4. Re: PREMIERE PRO crashes at startup ... AE, PS, BR ... also ...
                dradeke Adobe Employee

                Hmmm.  spyware, virus checker?  Any viruses messing you up?  What about anything new that you installed, no matter how insignificant, that might be timed around the same time as your problems...

                 

                Well, if you have the time and nothing else has worked, it never hurts to

                 

                a) backup (in multiple locations)

                b) format the drive (nuke it!)

                c) install windows (64 bit HIGHLY preferred)

                d) run all of the updates and make sure your computer is performing as it should

                e) install Adobe apps

                f) run all of the updates

                g) slowly add other apps back into the system making sure to test Adobe apps thoroughly each time to prevent a repeat...

                 

                Hope this helps,

                Dennis

                • 5. Re: PREMIERE PRO crashes at startup ... AE, PS, BR ... also ...
                  luc otter Level 1

                  Harm Millaard wrote:

                   

                  Did you do a fresh install of Win7? If not, start with a fresh install.

                   

                   


                  actually I did a fresh install of W7 a couple opf months ago -

                  The machine's main purpose was to run CS4 (PREMIERE, AE and PHOTOSHOP) along with  some 2D animation software.

                   

                  So I wanted for once have a clean - solid machine... and kept it simple...

                   

                  I may need to redo the whole thing again...

                  • 6. Re: PREMIERE PRO crashes at startup ... AE, PS, BR ... also ...
                    luc otter Level 1

                    dradeke wrote:

                     

                    Hmmm.  spyware, virus checker?  Any viruses messing you up?  What about anything new that you installed, no matter how insignificant, that might be timed around the same time as your problems...

                     

                     

                    ... I did run some ADOBE updates .. but haven't found anybody with similar problems around after updating AME and Pr Pro...

                     


                     

                    Well, if you have the time and nothing else has worked, it never hurts to

                     

                     

                    a) backup (in multiple locations)

                    • I always have 3 backups ...

                    b) format the drive (nuke it!)

                     

                    c) install windows (64 bit HIGHLY preferred)

                     

                    My W7 (64bits)  instalation is quite recent ... how could it not be... But I may have no choice than to do hiow you say...

                     

                     

                    d) run all of the updates and make sure your computer is performing as it should

                     

                    e) install Adobe apps

                    f) run all of the updates

                    g) slowly add other apps back into the system making sure to test Adobe apps thoroughly each time to prevent a repeat...

                     

                    Hope this helps,

                    Dennis


                     

                    thanks for your suggestions ...

                     

                     

                    I am still hoping for an easy/fast solution...

                    I already lost so much time !

                     

                    luc

                     

                     

                    .

                    • 7. Re: PREMIERE PRO crashes at startup ... AE, PS, BR ... also ...
                      Harm Millaard Level 7

                      Luc,

                       

                      When I moved from Vista 64 to Win7 64 I found out the hard way that upgrading with the easy Windows upgrade path was not easy at all. It corrupted so much that I figured it easier, albeit time consuming, to go for a fresh install. I think you better take that route as well. In terms of stability and a clean, lean and mean machine, you will easily regain the one time installation pain and profit from it in the time to come.