5 Replies Latest reply: Mar 29, 2010 8:55 AM by Borgquite RSS

    11.5.2.602 Group Policy Installation issues

    ord_2

      Consider the following scenario:

       

      BigCorp wants to deploy a limited amount of software to their MS Windows desktop service, such that they can provide a rich browsing experience at login after a machine is joined to the domain.  To facilitate this, they deploy browser plug-ins such as Flash and Shockwave using group policy software installation (GPSI).

       

      This is a sensible decision, as there are vendor provided MSIs available to use and it ensures that the software is easily managed (upgrades, removal etc)

       

      When attempting to deploy Shockwave v11.5.2.602 an incorrect repair of the MSI is triggered on first use of the software for each user.

       

      On a standalone, otherwise clean, Windows XP SP3 machine with IE7:

       

      1. Install the software as a user with the correct rights (AdminUser), using the MSI direct from Adobe. 
      2. Logout AdminUser and Login StandardUser
      3. Visit http://www.adobe.com/shockwave/welcome/  - At this point the MSI runs a repair and logs the following to the application event log:

       

      Event Type: Warning
      Event Source: MsiInstaller
      Event Category: None
      Event ID: 1004
      Date:  02/12/2009
      Time:  09:30:48
      User:  IT-2220-VM4\Standard
      Computer: IT-2220-VM4
      Description:
      Detection of product '{7D0F2155-D7D3-42CE-903F-684ADD77FF89}', feature 'Adobe_Shockwave_Player_', component '{E89F323D-7BDB-46E1-A0FD-6227821F94EA}' failed.  The resource 'C:\Documents and Settings\AdminUser\Application Data\Adobe\' does not exist.

       

      Event Type: Warning
      Event Source: MsiInstaller
      Event Category: None
      Event ID: 1001
      Date:  02/12/2009
      Time:  09:30:48
      User:  IT-2220-VM4\Standard
      Computer: IT-2220-VM4
      Description:
      Detection of product '{7D0F2155-D7D3-42CE-903F-684ADD77FF89}', feature 'Adobe_Shockwave_Player_' failed during request for component '{3D3697FC-DB90-46D8-9ED4-5D54B4901F62}'

       

      *** Please note the path in EventID 1004 above (C:\Documents and Settings\AdminUser\Application Data\Adobe\) has been generated whilst logged in as StandardUser NOT AdminUser. ***

       

      This condition will always be true, since there is no read permission on another users profile for a standard user account.  Granting this right is not desirable in a roaming profile environment. This repair will be triggered for each and every user of the machine.

       

      Though this repair appears to be non-destructive and doesn't appear to inhibit successful removal, it is undesirable behaviour.

       

      Furthermore, and as other have mentioned, loading a shockwave item in a browser (IE7 in our case) also results in the following entry in the system event log:

       

      Event Type: Error
      Event Source: DCOM
      Event Category: None
      Event ID: 10000
      Date:  02/12/2009
      Time:  09:30:49
      User:  IT-2220-VM4\Standard
      Computer: IT-2220-VM4
      Description:
      Unable to start a DCOM Server: {1F3CB77D-D339-49E0-B8E4-FECD6D6F8CB8}. The error:
      "The filename, directory name, or volume label syntax is incorrect. "
      Happened while starting this command:
      C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE" -Embedding

       

      We are keen to move to the latest version of Shockwave, for the obvious reasons, but these issues are going to make it difficult to get through our change management processes; as the package doesn't meet the requirements we have laid out for our user experiences.

       

      Can someone at Adobe comment on the reason for this undesirable behaviour and how it came about? Can we expect later versions of Shockwave to exhibit the same behaviour?