3 Replies Latest reply on Dec 3, 2009 2:17 AM by Peter Grainge

    Unable to Open RoboHelp 7 Editor

    udimer

      I am unable to even open the RoboHelp 7 editor. When I attempt to open it I get the standard MS message "Abode RoboHelp 7 has encountered a problem and needs to close. We are sorry for the inconvenience." My IT department doesn't know what to do to fix it. Can anyone help? Below is some information my IT department collected when they attempted to look at it.

       

      Event Type: Error
      Event Source: Application Error
      Event Category: None
      Event ID: 1000
      Date:  11/27/2009
      Time:  12:25:13 PM
      User:  N/A
      Computer: UDIMOO4277
      Description:
      Faulting application robohtml.exe, version 7.2.1.0, faulting module msvcr80.dll, version 8.0.50727.1433, fault address 0x00014500.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
      Data:
      0000: 6c707041 74616369 206e6f69 6c696146
      0010: 20657275 626f7220 6d74686f 78652e6c
      0020: 2e372065 2e312e32 6e692030 76736d20
      0030: 30387263 6c6c642e 302e3820 3730352e
      0040: 312e3732 20333334 6f207461 65736666
      0050: 30302074 35343130 0a0d3030

       

      Thanks!