3 Replies Latest reply on Dec 5, 2009 1:49 AM by Lilybiri

    Customer service - Online chat (anyone know what happened to it)?

    shawninvancouver Level 2

      Because I don't think it is healthy for me to call Adobe support any longer (bottling up anger, frustration, rage, etc... is dangerous for one's health). Actually, I am usually a calm/jovial person, that is, until I began this Captivate 4/Connect Pro project. But after the last few tech 'support' calls to Adobe, I am worried that this faking politeness may be affecting my health.

       

      Anyhow, I thought I would try out my luck with the Adobe chat system. I have had successes in the past with this service. Unfortunately, I noticed that for the longest time, the chat system has been unavailable with the message:


      OUR CUSTOMER SERVICE SPECIALISTS ARE OFFLINE NOW. PLEASE TRY AGAIN LATER.

       

      Does anyone know the status of this service?

       

      In case you did not know, it is (was) available as a link here: http://www.adobe.com/aboutadobe/contact.html