2 Replies Latest reply on Dec 4, 2009 1:20 PM by JadeSerra

    Critical Errors Were Found - Problems with Installation

    JadeSerra

      I am encountering some problems while trying to install Adobe Captivate 4, particularly this error:

       

       

       

       

      Windows Internet Explorer:

      Critical errors were found in setup.  Please see the Setup log file for details.

       

       

      I originally downloaded the installation package from the Adobe website but upon receiving the error, I downloaded it from another source still to receive the same error.

       

      After some digging around, I have uninstalled ALL adobe products and deleted every Adobe folder I could find.  Short of poking around in the registry (although I have run a registry cleaner utility), I don't know what to do.  This is what happens:

       

      I double-click the installation package, it proceeds to extract files (I have tried extracting to Desktop and in C: Program Files).

       

      Preparing Files Window:

      Please wait while the downloaded files are being extracted.

       

      Installer: Initializing Window:

      Checking System Profile...

       

      Loading Setup Window:

      Loading Setup, then the error appears

       

       

      Windows Internet Explorer:

      Critical errors were found in setup.  Please see the Setup log file for details.

       

       

      Please help.  I really don't want to reinstall Windows or reimage or anything.  This is a piece of software from a major company and there should be some sort of solid fix for this that a computer illiterate person can follow.

       

      PS. The Machine I'm trying to install it on is a tablet, running Windows XP tablet edition with SP3.