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How are you trying to load the files into your Premiere Elements project? (You know you do not use File/Open, right?)
Are you using Get Media/PC Files and Folders?
Also, there are potential problems with using these non-standard video files. It might be wise to convert them to DV-AVIs before you bring them into the program. It could save you a lot of heartache later, per the FAQs to the right of this forum.
Correct, I am using the get files from folders.
I'll check the link you sent. Thanks for the input.
What is the best way to convert files if necessary? Which software?
It's in the link.
PRE uses some plugins from QuickTime to import .mov files. So, you should install QuickTime player on your desktop and then try importing the .mov files. It would work for sure and you won't have to convert them into any other format.