6 Replies Latest reply on Dec 9, 2009 5:12 AM by MergeThis

    Generating a pdf file in RH8

    mk8onoiml8

      Try as I might, and having read many, many, many posts, etc., etc., I am still unable to generate a pdf from my HTML RH8 file (and yes, I ask it to convert to Word, then pdf).  The following is the output message that I receive:

       

      Starting to build Printed Documentation...
      Printed Documentation processor 8.0.1.204

      Building Z:\BusinessCenter\Business_Center_Online_Help.doc ...

      Preparing to create Printed Documentation...
      Clearing output folder...
      Preparing files for Print Document...
      Copying files...
      Updating files...
      Finished preparing in 3 seconds.
      Preparing environment...
      Printed Document Generator Environment: Word 12.0.6504,  OS 5.1.2600, RAM 2007 M Bytes
      Building Printed Documentation 'Business Center Online Help'...
      Building Single Document 'Business_Center_Online_Help.doc'...
      Building 'Title Page'...
      Building 'Table of Contents'...
      Preparing to build chapters...
      Building 'Notice of Proprietary Information'...
      Processing 'Business Center User Guide-V 1'...
      Warning: style (p.StyleStyleStylenotesCenteredLeft18ptCenteredLeft) is not defined and will be mapped to 'Normal'.
      Completed building chapters...
      Updating list paragraphs...
      Updating images...
      Updating page numbers...
      Updating page headers...
      Updating Table of Contents...
      Saving 'Business_Center_Online_Help.doc'...
      Generating 'Business_Center_Online_Help.pdf'...
      Failed the generate PDF file 'Z:\BusinessCenter\Business_Center_Online_Help.pdf'...
      Failed to save 'Business_Center_Online_Help.doc'...
      Cleaning up temporary files...

      Internal error encountered,  Failed to generate Printed Documentation.

      Just to answer some questions before they're asked:

      1. HTML doc was originally created in RH5;
      2. Upgraded to RH8 and imported file;
      3. Tried the suggested ".dll" workaround;
      4. Trying to save pdf output locally, not on a network;
      5. Thought maybe it was hanging on the one style warning -- but doesn't seem to be the case;
      6. Have read through and followed several other helpful tips in terms of getting the pdf to generate.

       

      No luck, and getting frustrated.  Can anyone help?

        • 1. Re: Generating a pdf file in RH8
          RoboColum(n) Level 5

          Check that you have all the RH8 updates installed. You can check via the Help > Updates menu item. If you have done that and you still have problems, try creating a new Printed Documentation single source layout folder. Note I said "new" not "duplicate". I also just wanted to check that the actual RoboHelp project isn't sat on a network drive like your Z: drive. If it is, move it to a local drive.

           

          Try these and let us know how you get on.

           

           


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          1 person found this helpful
          • 2. Re: Generating a pdf file in RH8
            Peter Grainge Adobe Community Professional (Moderator)

            Colum has picked up on whether or not the project is on your local drive. It is also necessary to generate to a local drive.

             


            See www.grainge.org for RoboHelp and Authoring tips

            Follow me @petergrainge

            1 person found this helpful
            • 3. Re: Generating a pdf file in RH8
              Nick@Tag Level 2

              Maybe not ideal, but I had a similar problem and the DLL fixes didn't work nor did publishing locally etc etc....

               

              My solution was to install a newer version of acrobat, which fixed it.

              you could even try re-installing your existing version.

               

              http://forums.adobe.com/thread/500866?tstart=0

               

              though my thread related to generating with a SWF, this was NOT the cause of the error. I never figured it out, but an acrobat update worked.

               

              Nick

              • 4. Re: Generating a pdf file in RH8
                mk8onoiml8 Level 1

                Hi Colum -- thanks for your reply.  I had recently checked Updates (both RoboHelp and Adobe) to make certain that I had all the latest (I do).  I created a new Printed Documentation folder, and I made sure that I was saving not to a network drive, but to my computer's C:\ drive.  Still getting the same response.  Do you have any other suggestions?

                • 5. Re: Generating a pdf file in RH8
                  mk8onoiml8 Level 1

                  Hi Peter -- thanks for your reply. I had actually picked up in some of your postings from earlier this year to be sure to generate to a local drive.  Still having the same problem; but I'm stubborn and will keep on until I find the fix.

                  • 6. Re: Generating a pdf file in RH8
                    MergeThis Level 4

                    "Warning: style (p.StyleStyleStylenotesCenteredLeft18ptCenteredLeft) is not defined and will be mapped to 'Normal'." You might want to look into that one; there's no telling how long the effects of this might linger, beyond the instance that prompted that error message.

                     

                    You might also try a completely new layout (not a duplicate of the current layout, but an entirely new layout), generating to a completely new location. Sometimes layouts get corrupted and can't be repaired, whereas a new layout has proven to be quite beneficial in many cases here in the forum.

                     

                     

                    Good luck,

                    Leon