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Welcome to the forum.
On the activation issue, see this post.
You started by saying that you are having trouble with CHM files not working with XP. Do you mean when they are located on a network drive rather than on a local drive? If so, see this post.
If it is something else, post back.
Obviously you are unlikely to get the activation thing sorted today but it should work without activation for one week.
Thanks, Peter. I really appreciate the links! It sounds like my problem is not unique. Do you know of a way to create context-sensitive help and still use WebHelp?
Others at my company want me to scrap RoboHelp all together and use a program called Mif2Go. After downloading and printing the 844 page manual, you might understand why I am reluctant to embark on such an endeavor. I'm the sole part-time technical writer for a telecommunication company that employes 4 engineers and a staff of them offshore. It's difficult enough to keep up and I loved the way that RoboHelp for FrameMaker made the help files so easy to construct. Do you have any experience with Mif2Go?
I'm looking forward to seeing what Adobe does with RoboHelp since they are planning a new release in Spring 2007. Thanks again for the dialogue; it's great to bounce ideas off someone else.
Have you tried activating RoboHelp Office via the phone? That's the only way we could get it done. If you're in Australia like me, the support number is 1800 504 971. Otherwise, try accessing the Adobe Support site ( http://www.adobe.com/support/contact/), select your country and see if there's a support number listed.
check out this thread. Adobe are aware of the current activation problems and will help you get sorted.
They are working on the issues with the activation server but in the meantime you will be able to sort out an activation code by email or phone.
On the csh side and Mif2Go thing...
No I haven't used Mif2Go but certainly webhelp can be used for csh. Here I am not talking about bubble text type help pops up when you hover over a field but being able to call a topic relevant to the screen or field that has focus.
Your developers can either use URLs or MapIDs. See the topics on Calling WebHelp on my site and then post back if you have any further questions.
Thanks to everyone, for the great advice. I spoke with Shane Tracy at Adobe today via email and he sent me an activation code. I'm up and rollin'!