8 Replies Latest reply on Oct 10, 2006 2:27 PM by John Attebury

    Captivate does not detect recording device

    John Attebury
      Win XP SP2
      Captivate 1.01
      HP Pavilion dv8000t with Conexant drivers

      When I attempt to record narration, Captivate attempts to configure my microphone. I receive the following error message:

      "Captivate could not detect a recording device. Please check that a microphone or recording device using line in is connected properly and turned on."

      Windows detects the microphone properly ( can set levels and hear my own voice) when running the Windows Sound Hardware Test.

      Anyone else have similar issues?

      Thanks in advance,
      John
        • 1. Re: Captivate does not detect recording device
          RoboWizard Level 4
          Hi John

          Let me guess. Your microphone is a type that connects via the (drum roll) USB port?

          If so, these have always been "iffy" with Captivate. Some folks claim great results. Others have issues from the start. Yet others see it work just dandy for a short while, then it mysteriously stops working.

          Hopefully Captivate 2 will bring more stability and compatibility in this area. However, we just don't know for sure until it's been "in the wild" for a while.

          Cheers... Rick
          • 2. Re: Captivate does not detect recording device
            John Attebury Level 1
            Thanks for the (quick!) reply.

            Actually, I'm using a line-in mic, a logitech headphone-mic combination.

            After posting this message I found the following thread: http://sdc.shockwave.com/cfusion/webforums/forum/messageview.cfm?forumid=67&catid=467&thre adid=1186091&enterthread=y

            If I understand correctly, I just purchased 3 licenses of software that are going to be essentially unusable until Adobe releases a new version of software for which I will have to pay to upgrade?

            Again, thanks for the quick reply.

            Regards,
            John
            • 3. Re: Captivate does not detect recording device
              RoboWizard Level 4
              Hi John

              If I'm understanding you correctly, if you "just purchased" the copies and Captivate 2 is made available soon, I would think that you would automatically qualify for a free upgrade to the newest version.

              Of course, I'm a user same as you, so I can't speak for Adobe. But generally companies are pretty understanding about this sort of thing. Actually, it wouldn't surprise me in the least if you were just sent version 2 without even asking. However, I'd ask anyway just to err on the safe side.

              As for the existing software being "unusable". I'd say at best it's a judgement call. For me, even if it failed to recognize my audio, I could still use it because I (as well as others here) totally believe audio should be treated separately. To do this, you can easily use other applications to record the audio. Then bring the files into Captivate later. (like the motion picture industry does)

              Cheers... Rick
              • 4. Re: Captivate does not detect recording device
                max.cady Level 1
                quote:

                Originally posted by: RoboWizard
                Hi John

                If I'm understanding you correctly, if you "just purchased" the copies and Captivate 2 is made available soon, I would think that you would automatically qualify for a free upgrade to the newest version.
                ...
                As for the existing software being "unusable". I'd say at best it's a judgement call. For me, even if it failed to recognize my audio, I could still use it because I (as well as others here) totally believe audio should be treated separately. To do this, you can easily use other applications to record the audio. Then bring the files into Captivate later. (like the motion picture industry does)

                Cheers... Rick


                Captivate 2 has still not solved this issue. Recording the audio separately is not a very comfortable option because of the timing. If you can do it at the same time length of video and length of speaking will match automatically. If you do the voice recording separately it is much more difficult to adapt both.

                • 5. Re: Captivate does not detect recording device
                  John Attebury Level 1
                  C2 still hasn't solved this problem? That is frustrating.

                  I agree Max, that recordng the audio separatelly is not a viable option. One reason I purchased Captivate was because it was supposed to be very easy to record screen caputures and audio at the same time. I'm the webmaster for a university which doesn't have a large IT staff, and I have to be as efficient as possible with time and efforts.

                  If I can't record audio at the same time as visuals, the program's usefulness is dramatically cut.

                  This is extremely disappointing.
                  • 6. Re: Captivate does not detect recording device
                    KenTheTrainer
                    I use a USB capture device and large diaphram mic because of the higher quality audio. I like the preamp of the USB device and the 'silence' of my mic. However, I decided to go ahead and try to see if I could use a regular cheapo headset like has been suggested so many times. I plugged into my built in Real Audio sound card and Captivate 2.0 still does not see it. They at least added a mic/line option, but that is of no avail. I can configure it in the Control Panel. I can use this headset mic in every other application I have, just not Captivate.

                    I think there is a gap that needs to be bridged for some of the users here, with Captivate and on the forum. It is great that some can afford to record a screen session and then go back and do some audio for it, but that does not work for everyone. I do training for lots of software packages. I HAVE to record the audio while I'm doing the training. It only makes sense. You have a train of thought at the time of the screen recording, that you have to follow. To try to go back later and do that will make for some very ugly video, not to mention wasting much time. Camtasia does this very well. My reason for wanting to use Captivate is that I like the idea of it capturing a screen shot and letting me do things like move the mouse around, and simulations would be great. I say this, not to irritate anyone, but so that the need is expressed to those offering help. There are a lot of us out there that need to record audio WHILE capturing. That's why we buy a product that has quite a hyped up claim that it can do just that. From my browsing and searching through this forum, it is evident that Captivate has a problem with not only USB devices, but other plain vanilla sound cards as well. Almost to the point that they should now advertise "With many sound cards, you can record audio and screen captures simultaneously! With the others, you'll have to record your screen capture, and then go back and record the audio in another program!"

                    I bought Captivate the first time around. Haven't done a single video with it because of this fault.
                    • 7. Re: Captivate does not detect recording device
                      armstrla
                      I just read this tread and I am still not sure what the answer is to get the audio working in Captivate 1. I was planning to use an inline mike/headset combo. I have not bought it yet, but need to get started ASAP to create some training movies.

                      Looking for suggestions/solutions to get audio working.

                      Larry A.
                      • 8. Re: Captivate does not detect recording device
                        John Attebury Level 1
                        Does your computer utilize High Definition Audio? If so, you will not be able to record audio directly to a movie capture. You can, as has been noted, record the audio separately and later add it to your movie.

                        Aparently Captivate 2 doesn't support direct High Definition Audio recording either.

                        Check your audio drivers before purchasing Captivate (if direct audio recording is important).