0 Replies Latest reply: Dec 10, 2009 2:39 AM by Mervyn G RSS

    HP CC335 (C309a) printer won't allow most paper types with CS4

    Mervyn G Community Member

      Just read Mobius Strip's 9th December post and thread 1889763 on the subject of greyed out paper types but only after two days of faffing around in frustration myself. I am on Snow Leopard and have just replaced a printer with an HP CC335 (also known as a C309a). Same problem. I get a full range of papers in Pages application but in Photshop CS4 there are only a couple of inkjet and photo papers and all the other media types and sub menus are greyed. I did not initally install any drivers from HP or the printer's CD as I had read the HP warning at:

       

      http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&cc=uk&lc=en&dlc=en &product=3737195

       

      A short time after setting up the printer there was a driver update to 2.3 which happened through the Apple software auto update although I still see v 2.2.1 when I loook in 'about this mac.' Someone on Apple's forum noted that HP had released v2.3 drivers a couple of days ago so I downloaded and installed them from HP yesterday. I still only see v2.2.1 and of course none of this has cured the problem.

       

      As the printer is only a couple of weeks old I will have return it unless there is a solution. If it would work I'd keep it as it duplexes and faxes as well as scan and print.

       

      Is there a solution?

       

      If not, can anyone recommend a good all-in-one that will function properly with photoshop?