RoboHelp HTML 8 Search problem

I forgot to add that I've installed RH 8.0.2.

Thanks.  I'll try the DHTML setting again.   When we used that setting earlier, the nav pane came up empty; when we switched to Pure HTML, the nav pane was correctly populated.

Marie S. Moore

Security Solutions Group

Writer/Project Manager

703-886-3289 Desk

571-221-6065 Cell

Hi again,

I regenerated using DHTML.  The Search pane looks great.  However, no matter what search term I enter, I get "No Topics Found" and at the bottom of the pane the msg "javascript:void(0);" appears when I place my cursor over the "GO" button.

Any additional help you can provide will be extremely appreciated.

Thanks,

Marie

Marie S. Moore

Security Solutions Group

Writer/Project Manager

703-886-3289 Desk

571-221-6065 Cell

I'm generating to my local hard drive.  I then commit the WebHelp output (the entire WebHelp folder) to the subversion version control repository, from which the developers grab it.

The developers include the WebHelp folder when they create a build (release package) of the application.  The application provides a Help link in the masthead that calls the <projectname>.htm file to launch the WebHelp.

The search function doesn't work on my local hard drive or when the WebHelp is called from the application.  Any suggestions on where to look for some sort of RoboHelp install problem or project-level issue?

thanks!

Very interesting.  I created a tiny test project and generated it using the same settings as for the "real" project:

• Default Stop List and Always Ignore List
• Add new keywords to Index file (HHK) and Binary Index selected
• WebHelp General > Additional Options:  Apply to All Topics - CSS (with correct CSS name displayed) and Add Mark of the Web selected
• WebHelp Navigation: Toolbar buttons selected: Contents, Index, Search, and Glossary; Search options: selected Enable Highlight Search Result
• Nav Pane Preferred Format:  DHTML > HTML
  
• Optimize Speed For:  Web Site (Internet)
• Publish: Republish all

The output looked great.  Contents, Index, and Glossary looked and acted as expected.  Search looked great but always returned "No Topics Found."

Then I deselected "Add Mark of the Web and regenerated, retaining all other settings.  I checked using Firefox 3.0, Firefox 3.5, and IE 6 locally and the output looks perfect, and Search works.  I haven't tried IE 7, nor have the developers plugged the newest output into the application to see what happens there yet.

Is there any big risk associated with not selecting "Add Mark of the Web"?

Thanks.

Hi.  Could you be a bit more specific than "search has not worked" -- specifically, what happens (or doesn't) when you at

tempt to do a search, or does your search pane resemble the one in my screen shot

at the start of this thread?

I am not using RoboHelp Server or WebHelp Pro, just RoboHelp HTML 8 and WebHelp.  I finally succeeded in getting a Search pane that looked right and performed correctly by deselecting the Mark of the Web option.  You might try that if someone else doesn't have a better idea.  Good luck!

Yes, it certainly did affect things both locally and after the application was built with the OLH included in it and implemented in the production environment.  (Well, we deployed it in the test env first, of course.)

My Search looked as it did in the screen shot at the start of my thread, and attempts to search didn't find anything.  I tried a number of suggestions that people made here, but Search didn't work correctly (or look right) until I deselected Mark of the Web.  Strange but true.

Marie S. Moore

Security Solutions Group

Writer/Project Manager

703-886-3289 Desk

571-221-6065 Cell

I must have stirred up some bad karma yesterday. Previously the Search function in my OLH had looked like the screenshot at the start of this thread, and no search results were found. We couldn't figure out what the problem was in time to meet our deliverable date for this new application, so we released the first version just before Christmas with OLH that did not include any Search function.  After the release, I kept working on resolving this problem, and after deselecting the Mark of the Web I found that Search looked right and was working correctly in IE6 and Firefox 3.0 and 3.5.

Yesterday afternoon, the lead developer decided to re-test the OLH. Search looks right and functions correctly for both versions of Firefox. However, in IE6 & IE7 not only is the Search pane completely empty, but the Contents, Index, and Glossary panes are, too.

I'm using RoboHelp HTML v. 8 (patched to current release 8.0.I-forget-the-number). I'm creating the OLH on a Windows XP SP3 PC and generating it locally, and then development is plugging the resulting webhelp into the application when they build it for distribution.  The production environment that they distribute this web-based application to is LINUX-based.  Our customers use various versions of IE and Firefox for browsers.

I'm at a total loss as to how to fix this.  The lead developer is guessing that there might be a problem with IE handling generated JavaScript (he's assuming that RoboHelp generates JavaScript - I have no idea) but neither of us knows how to fix that, if we can.  I'm under extreme pressure to get this resolved by Jan 22.  Suggestions?