3 Replies Latest reply on Dec 14, 2009 12:26 PM by tzeng

    HELP! CS4 Install Fails at Adobe AIR

    caferacer Level 1

      21.5" intel iMac, 10.6.1, 4GB RAM, CS4 Premium new install - upgrade from CS2.


      CS4 successfully installed to laptop.


      iMac <easy installation> failing at Adobe AIR. System setup transferred from previous machine, including CS2 apps, settings, etc.


      This is a replacement iMac for a defective unit returned 5 days ago. Was able to install CS4 on defective machine minus transfered user info, applications, data. Prior to return to Apple CS4 was deactivated, SN removed. Subsequent launch of PS into trial mode confirmed.


      Install dialogue 'cancel' button doesn't respond. Exit by quitting installer.


      partial console log:


      12/11/09 1:09:06 PM    [0x0-0x7e07e].com.adobe.Installers.Setup    2009-12-11 13:09:06 [1326] AUL: STES-020-MAC qualifies for upgrade
      12/11/09 1:09:06 PM    [0x0-0x7e07e].com.adobe.Installers.Setup    2009-12-11 13:09:06 [1326] AUL: upgrade is successful for product key STES-020-MAC


      Screen shot 2009-12-11 at 2.01.24 PM.png

      Screen shot 2009-12-11 at 2.00.51 PM.png