9 Replies Latest reply: Jan 10, 2011 10:25 AM by William Boswell RSS

    Acrobat 9 does not scan correctly in Windows 7

    William Boswell Community Member

      I have tried numerous settings in Acrobat 9 to get it to scan correctly, but the pages come out skewed.  It works okay in B&W, but Grayscale comes out with the text skewed (see sample attached).  I have the latest update and I even ran the repair tool, but I can't seem to find the problem.  It worked okay in Windows XP.

       

      Any solutions?

        • 1. Re: Acrobat 9 does not scan correctly in Windows 7
          MichaelKazlow ACP/MVPs

          Acrobat doesn't scan at all. This is a driver issue. The driver may have issues with Windows 7 or Acrobat 9 may have issues communicating with the scanner driver under Windows 7. I'd recommend contacting your scanner company AND posting the problem here:

           

          https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

           

          That way if there is something Adobe can do to address the problem they will.

           

          In the meantime, you can see if there are updated drivers from your scanner company.

          • 2. Re: Acrobat 9 does not scan correctly in Windows 7
            William Boswell Community Member

            Thanks for the response.  I've tried HP's website and it says the drivers are available within Windows 7 and they have no separate drivers.  Windows 7 Compatibility website says that Adobe Acrobat 9 is compatible with W7 which is not totally true.  Now I've heard that Acrobat 10 is coming out so I'll probably have to upgrade to get compatibility.  That's usually Adobe's answer as far as fixing bugs.  It's happened many times before so I'm not holding my breath with them fixing any bugs with this version.

             

            I was just wondering if anyone else is having problems with scanning.

            • 3. Re: Acrobat 9 does not scan correctly in Windows 7
              ravishar Adobe Employee

              So, to understand the issue better, I need a little bit of help. Please try scanning with TWACKER which is an application for testing TWAIN datasources. what you need to do is:

              1. Download TWACKER (Twack_32.msi) from http://www.twain.org/downloads.shtm

              2. Install it.

              3. Go to <Program files>\TWAIN Working Group\Twacker 32 and invoke Twack_32.exe.

              4. Go to File menu > Select Source.

              5. Select your Scanner's TWAIN driver (not the WIA driver) and Click OK.

              6. Now, invoke File > Acquire menu.

              7. Does it give the same output.

              If the output through this application is also the same, then in all likelihood it is driver's issue.

              • 4. Re: Acrobat 9 does not scan correctly in Windows 7
                William Boswell Community Member

                5. Select your Scanner's TWAIN driver (not the WIA driver) and Click OK.

                Only the WIA driver shows up for HP LaserJet 3055 Scanner 1.0 (32-32).  Also my CanoScan 8600F 12.1 (32-32)

                 

                6. Now, invoke File > Acquire menu.

                I could not scan legal size paper using this because it isn't offered from the drop-down menu.  I used Acrobat instead.

                 

                7. Does it give the same output. No, it worked this time, but only for black and white scans and not grayscale or color.

                 

                Thanks for the suggestion.  At least I was able to scan legal paper using the auto feeder which was my problem.  Windows 7 does not offer scanning legal size paper and I can't get Microsoft to own up to this problem.

                • 5. Re: Acrobat 9 does not scan correctly in Windows 7
                  ravishar Adobe Employee

                  Thanks for trying these steps!!

                  From your description it seem the TWAIN driver is either not installed at all or not installed properly. Do you see the TWAIN driver list in the Acrobat's Scanner dropdown list (File > Create PDF > From Scanner > Custom Scan)? If not, then it is definitely the scanner driver issue. I checked on HP website and found Win7 specific drivers http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=1140780&lan g=en&cc=us&prodTypeId=18972&prodSeriesId=1161389&taskId=135

                  • 6. Re: Acrobat 9 does not scan correctly in Windows 7
                    Bill@VT MVP

                    I agree that is probably a driver issue. Also check your version of AA9 (I am at 9.4.1 I think). I used AA9 in Win7 this weekend to scan from an HP C5280 and it worked fine.

                    • 7. Re: Acrobat 9 does not scan correctly in Windows 7
                      skipwood Community Member

                      I have the same problem with HP 3055. But I don't believe it is a driver problem, because I can scan using windows Fax and Scan utility. Which levaes me to believe that there is an issue with Acrobat 9 in Win7 environment. Any ideas on how to resolve the issue.

                      • 8. Re: Acrobat 9 does not scan correctly in Windows 7
                        kenifriedman Community Member

                        I run Acrobat 9.4.1 on a Windows 7 Pro 64-bit machine, and it scans just fine from my Epson V30 scanner. You should try to make sure you scanner driver is updated to the latest level for your Windows 7 environment.

                         

                        Many years ago during my Windows 98 days, I had a HP scanner and had severe driver problems. I tried in vain to get some answers from HP but none came. I therefore swore I would never buy another HP product again and purchased an Epson scanner. I have been happy with Epson scanners ever since.

                         

                        Ken Friedman

                        • 9. Re: Acrobat 9 does not scan correctly in Windows 7
                          William Boswell Community Member

                          I agree with you about it not being a driver problem.  I have no problems when using my Canon Canoscan scanner.  It scans anything just fine, but the HP 3055 will only scan in black and white and not grayscale or color.  I'm only interested in using the HP 3055 to scan large documents or on legal paper using the auto feeder.

                           

                          I'll never buy another HP printer/scanner.  My questions to HP have also gone unanswered as well.  Their website shows updated drivers for this printer, but then when you go to download the driver it says to use the one that comes with Windows 7.  Their solution is no solution.

                           

                          I've had good luck with Canon scanners for years and they will be the only printers/scanners I will buy.  I give up on HP.  This printer pre-dates Windows 7 so newer printers/scanners may work just fine.  This one does not.