I'm sorry for the hassle that our support desk put you through, and have reset you back to 5 activations available.
Thanx, It works again.
pitty it took that long.
I will never re-install the software.
Because this seems the only way to receive attention from Adobe support, I notify that I've opened a support case #0181308117 about the same issue on Nov. 30th (!!!!) and since then I haven't got a single word in reply to my request. So I ask here once again (hoping it will be the last time) ; please, please, please, reset the counter !
thank you very much
I sent you a pm with the information needed to do the reset (AdobeID or full and exact text of the error message as above), I could not find any in the case#.
I have the same problem as everybody else I get the same error message and submitted a Case Report to Adobe 10 days ago Cas Number is:
I have only had from Adobe a holding response and despite sending two further requests I still have not got a response. I now have a Sony Touch Reader which I cannot upload my new ebooks to. Has anybody got any suggestions as to how I can overcome this or at least get Adobe to respond to my Case Report.
Is it because I am in he UK and not the USA that the response from Adobe is slow or do they not care.
I think that they don't care. The only way to have your problems solved is to expose them here, on the forums. Once I have posted my complaints here, I have been contactec in a matter of hours, and the problem has been solved immediately. So, be sure that your waiting is almost over
I've reset your activations and complained to the support management team.
Thank you Jim. I have now managed to get the books from ADE to my Elonex ereader but am still having the original problem of not being able to open/read them. I get a message saying, "No valid lisence for this book" on the books I recently purchased. Any help at all would be greatly appreciated. Sandra
To JIM LESTER
Hi I have just left a message on the forum re this frustrating problem and wondered how you can help. Cannot use my sony prs-505 at all now. unable to download books from anywhere to anywhere. understand you can reset. I hope so cause I need Help badly. No one else at Adobe seems to have any idea of what I'm talking about.
With thanks and anticipation
treaclelatte0101 (Julie) In the UK