0 Replies Latest reply on Dec 15, 2009 8:37 AM by Texkonc283

    Faulting Module Name: SendMail.api

    Texkonc283

      I have a Win7 Pro desktop that Adobe Reader 9.2 crashes when choosing a menu option.

      PDF's will open just fine.  When we go to File, then Send to Email is when it crashes.

      Opening the PDF from email or saving to desktop first doesn't help, same problem.

      I have Uninstalled and re-installed with no luck.

      Office2007.

       

      Any ideas will help.

       

      Here is the event Log:

       

      Log Name:      Application

      Source:        Application Error

      Date:          12/14/2009 3:11:55 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      (removed pc name)

      Description:

      Faulting application name: AcroRd32.exe, version: 9.2.0.124, time stamp: 0x4ac7307c

      Faulting module name: SendMail.api, version: 9.2.0.124, time stamp: 0x4ac71e5f

      Exception code: 0xc0000005

      Fault offset: 0x0000e867

      Faulting process id: 0xfd4

      Faulting application start time: 0x01ca7d020c5835e4

      Faulting application path: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe

      Faulting module path: C:\Program Files\Adobe\Reader 9.0\Reader\plug_ins\SendMail.api

      Report Id: 4e4a97bc-e8f5-11de-ae5e-00262d1612da

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2009-12-14T21:11:55.000000000Z" />

          <EventRecordID>2002</EventRecordID>

          <Channel>Application</Channel>

          <Computer>(removed pc name)</Computer>

          <Security />

        </System>

        <EventData>

          <Data>AcroRd32.exe</Data>

          <Data>9.2.0.124</Data>

          <Data>4ac7307c</Data>

          <Data>SendMail.api</Data>

          <Data>9.2.0.124</Data>

          <Data>4ac71e5f</Data>

          <Data>c0000005</Data>

          <Data>0000e867</Data>

          <Data>fd4</Data>

          <Data>01ca7d020c5835e4</Data>

          <Data>C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe</Data>

          <Data>C:\Program Files\Adobe\Reader 9.0\Reader\plug_ins\SendMail.api</Data>

          <Data>4e4a97bc-e8f5-11de-ae5e-00262d1612da</Data>

        </EventData>

      </Event>