26 Replies Latest reply: Mar 30, 2010 11:01 PM by johnkenny76 RSS

    can't install pt2 on mac

    mbk28 Community Member

      hi,

      i install the part 1 without problem but for the part 2 i have this message on the attach file

        • 1. Re: can't install pt2 on mac
          Corey@Adobe Employee Hosts

          Hello mbk28,

           

          The issue you're experiencing is related to Mac OS X 10.6 (Snow Leopard) and has been documented in this forum here: http://forums.adobe.com/thread/486175?tstart=0

           

          To use the BrowserLab extensions for Dreamweaver CS4 with Mac OS X 10.6 (Snow Leopard):


          If you are installing BrowserLab extensions on Snow Leopard for the first time:

          1. Install Dreamweaver CS4
          2. Install the Extension Manager CS4 2.1 patch (available here: http://www.adobe.com/exchange/em_download/) and CSI 1.0.2 patch from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4568
          3. Follow prompts to install Browser Lab Extensions

           

          If you received an error message while trying to install the second BrowserLab extension with Snow Leopard:

          1. Stop the “CS4ServiceManager” process (In your Activity Monitor, quit the process called CS4ServiceManager)
          2. Rename ~/Library/Application Support/Adobe/CS4ServiceManager to  ~/Library/Application Support/Adobe/CS4ServiceManager_bkp
          3. Reinstall the second BrowserLab extension

           

          Please let me know if you need further assistance.

           

          Best regards,
          Corey

          • 2. Re: can't install pt2 on mac
            mbk28 Community Member

            Hi Corey,

            BrowserLab was installed on my mac, but with a problem of acro bat, I had to reinstall all the suite.

            I install CSI 1.0.2 and I have this message:

             

             

             

            :((

             

            Best regards

             

            Marc

            http:/:www.marcolympics.org

             

             

            Le 16 déc. 2009 à 15:52, Corey@Adobe a écrit :

             

            Hello mbk28,

             

            The issue you're experiencing is related to Mac OS X 10.6 (Snow Leopard) and has been documented in this forum here: http://forums.adobe.com/thread/486175?tstart=0

             

            To use the BrowserLab extensions for Dreamweaver CS4 with Mac OS X 10.6 (Snow Leopard):

             

            If you are installing BrowserLab extensions on Snow Leopard for the first time:

            1. Install Dreamweaver CS4

            2. Install the Extension Manager CS4 2.1 patch (available here: http://www.adobe.com/exchange/em_download/) and CSI 1.0.2 patch from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4568

            3. Follow prompts to install Browser Lab Extensions

             

            If you received an error message while trying to install the second BrowserLab extension with Snow Leopard:

            1. Stop the “CS4ServiceManager” process (In your Activity Monitor, quit the process called CS4ServiceManager)

            2. Rename ~/Library/Application Support/Adobe/CS4ServiceManager to  ~/Library/Application Support/Adobe/CS4ServiceManager_bkp

            3. Reinstall the second BrowserLab extension

             

            Please let me know if you need further assistance.

             

            Best regards,

            Corey

            • 3. Re: can't install pt2 on mac
              Corey@Adobe Employee Hosts

              Hello Marc,

               

              Sorry, I'm a little confused by your response. There is no additional installer message in your follow-up. Did you intend to show me another message?

               

              It sounds like CSI 1.0.2 is not installed on your machine. Please launch Extension Manager and go to Help (next to File) and choose About Extension Manager. This will bring up the about screen which displays the Extension Manager CS4 version installed. Please reply with the version number.

               

              Best regards,
              Corey

              • 4. Re: can't install pt2 on mac
                mbk28 Community Member

                hi Corey,

                 

                I don't send you an another mesage, I use my mail  to anser you, sorry.

                For more information, I'm a beat test of Dreamweaver CS5 and the CS5 extension manager in install too, it's perhaps a reason.

                • 5. Re: can't install pt2 on mac
                  Corey@Adobe Employee Hosts

                  Hi Marc,

                   

                  That could be the cause of the problem, but I'm not certain about that...

                   

                  Please reply with the version number of Extension Manager CS4 you have installed and the version of the CS4ServiceManager.app file you have installed. The CS4ServiceManager.app file can be found in (Macintosh HD)/Library/Application Support/Adobe/CS4ServiceManager/CS4ServiceManager.app. Select the CS4ServiceManager.app file then go to File > Get Info to find the version number.

                   

                  Best regards,
                  Corey

                  • 6. Re: can't install pt2 on mac
                    mbk28 Community Member

                    Hi,

                    for the extension manager CS4: 2.1.0.115

                    for the CS4ServiceManager there is no version number as you can see on the attach files

                     

                    Marc

                    • 7. Re: can't install pt2 on mac
                      Corey@Adobe Employee Hosts

                      Hi Marc,

                       

                      That's strange that Get Info isn't displaying the version number... However your version of Extension Manager indicates you have the 2.1 patch installed. When you installed CSI 1.0.2 did you receive any error, or did it successfully install?

                       

                      Did you try performing the second series of steps? If not, please try this and let me know the results:

                       

                      1. Stop the “CS4ServiceManager” process (In your Activity Monitor, quit the process called CS4ServiceManager)
                      2. Rename ~/Library/Application Support/Adobe/CS4ServiceManager to  ~/Library/Application Support/Adobe/CS4ServiceManager_bkp
                      3. Reinstall the second BrowserLab extension.

                       

                      Best regards,
                      Corey

                      • 8. Re: can't install pt2 on mac
                        mbk28 Community Member

                        Hi Corey,

                         

                        I don't have any error message when I make the install of CSI

                         

                        I try the both solutions and I have the same error message after your first post

                         

                        best regards

                         

                        Marc

                        • 9. Re: can't install pt2 on mac
                          Corey@Adobe Employee Hosts

                          Hi Marc,

                           

                          Thanks for following up. I'll get in touch with the engineering team to determine the next steps to take. Thanks for your patience!

                           

                          Best regards,
                          Corey

                          • 10. Re: can't install pt2 on mac
                            Corey@Adobe Employee Hosts

                            Hi Marc,

                             

                            Just to be clear, when you tried step 2, did you rename the root or the user directory? You want to rename the user directory.

                             

                            (2. Rename ~/Library/Application Support/Adobe/CS4ServiceManager to  ~/Library/Application Support/Adobe/CS4ServiceManager_bkp)

                             

                            Since your Get Info window is not displaying the CS4ServiceManager.app version, please send me your manifest.xml file (/Library/Application Support/Adobe/CS4ServiceManager/extensions/kuler/META-INF/manifest.xml). You can send it to me directly at cogutch@adobe.com.

                             

                            Best regards,
                            Corey

                            • 11. Re: can't install pt2 on mac
                              pierre_lemoto

                              Hi Corey

                               

                              Apologies for jumping in on someone else's thread but I have exactly the same problem:

                               

                              I've had the earlier version of Browserlabs running for a while and was prompted, today, to grab the part 2 update.

                               

                              Extension manager patched and all the other suggested solutions have been tried but I'm still getting the same message as MBK

                               

                              Extension - 2.1.115

                              No Version number showing for Service Manager

                               

                              Thanks

                              • 12. Re: can't install pt2 on mac
                                Corey@Adobe Employee Hosts

                                Hi Marc, Pierre,

                                 

                                I'm sorry that you're both having this problem, and appreciate your patience. Please send me your CS4ServiceManager log files located here:

                                 

                                ~/Library/Application Support/Adobe/CS4ServiceManager/logs/updates.txt

                                 

                                and

                                 

                                ~/Library/Application Support/Adobe/CS4ServiceManager/logs/CS4ServiceManager.log

                                 

                                Please send them to cogutch@adobe.com.

                                 

                                Best regards,
                                Corey

                                • 13. Re: can't install pt2 on mac
                                  mbk28 Community Member

                                  Hi Corey,

                                   

                                  I think I found the problem.

                                  just before installing the new beta of dream, I unisztall all the CS5 files (dream and catalyst) and I can install the file.

                                  So I think it's a problem with the cs5

                                  • 14. Re: can't install pt2 on mac
                                    pierre_lemoto Community Member

                                    Marc

                                     

                                    You've sent this to the wrong address - your solution wouldn't fix

                                    mine as I don't have CS5 installed

                                     

                                     

                                     

                                    >Hi Corey,

                                    >i thinl I fond the problem.

                                    >just before installing the new beta of dream, I unisztall all the

                                    >CS5 files (dream and catalyst) and I can install the file.

                                    >So I think it's a problem with the cs5

                                    >

                                    • 15. Re: can't install pt2 on mac
                                      mbk28 Community Member

                                      Hi Pierre,

                                       

                                      if it's the wrong adress, where I have to sent the answer, I open this discussion?

                                      If you don't have CS5, we don't have the SAME problem, but a similar

                                       

                                      regads

                                       

                                      Marc

                                      • 16. Re: can't install pt2 on mac
                                        pierre_lemoto Community Member

                                        Hi Marc

                                         

                                        I found your Forum post yesterday and contacted Corey at Adobe

                                         

                                        Same problem in so far as exactly the same error messages, etc

                                         

                                         

                                         

                                         

                                        >Hi Pierre,

                                        >if it's the wrong adress, where I have to sent the answer, I open

                                        >this discussion?

                                        >If you don't have CS5, we don't have the SAME problem, but a similar

                                        >regads

                                        >Marc

                                        >

                                        • 17. Re: can't install pt2 on mac
                                          Corey@Adobe Employee Hosts

                                          Hi Marc, Pierre,

                                           

                                          Thanks again for your patience. Please try closing Dreamweaver and Extension Manager then navigate to:

                                           

                                          (user)/Library/Application Support/Adobe/CS4ServiceManager/extensions/ConnectNow/1/META-INF/manifest.xml

                                           

                                          open the file in a text editor and delete the following attribute of the ExtensionManifest tag:

                                           

                                          xsi:noNamespaceSchemaLocation="ExtensionManifest_v_1_4.xsd"

                                           

                                          Save and close the file, then try installing the BrowserLab Extensions.

                                           

                                          Please let me know if this resolves the problem.

                                           

                                          Best regards,

                                          Corey

                                          • 18. Re: can't install pt2 on mac
                                            mbk28 Community Member

                                            Hi Corey,

                                             

                                            As i said in a precedent post, before installing the new beta version of dream, I try to install the file and it was a succes, now it's install and work

                                             

                                            thanks

                                             

                                            best regards

                                             

                                            Marc

                                            • 19. Re: can't install pt2 on mac
                                              Corey@Adobe Employee Hosts

                                              Thanks for clarifying, Marc.

                                               

                                              Best regards,

                                              Corey

                                              • 20. Re: can't install pt2 on mac
                                                ae6dx

                                                I have tried all steps given by Corey with no luck.  I'm on Mac OS 10.6.2 with DW CS4 and Extension Mgr patch installed.

                                                • 21. Re: can't install pt2 on mac
                                                  Corey@Adobe Employee Hosts

                                                  Hello ae6dx,

                                                   

                                                  Thanks for your patience. I'm sorry to hear you're having problems. Just to make sure, did you also run the CSI 1.0.2 update? If so, and it was successful, please check your (Macintosh HD)/Library/Application Support/Adobe/CS4ServiceManager/extensions/(all folders)/META-INF/manifest.xml files for the existence of "xsi:noNamespaceSchemaLocation". The updater should have replaced those 4 manifest.xml files. Please also reply with the version number of  “ExtensionBundleVersion” of each manifest.xml file.

                                                   

                                                  Best regards,

                                                  Corey

                                                  • 22. Re: can't install pt2 on mac
                                                    pierre_lemoto Community Member

                                                    Corey

                                                     

                                                    I'd given up on this: I have the same version in all 4manifest.xml:

                                                     

                                                    xsi:noNamespaceSchemaLocation="ExtensionManifest_v_1_4.xsd

                                                     

                                                    Pete

                                                    • 23. Re: can't install pt2 on mac
                                                      adapterdesign

                                                      Thanks, Corey.

                                                       

                                                      I was having the same issue as other folks here and it was just a matter of installing CSI 1.0.2 from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4568

                                                       

                                                      That apparently isn't installed via automatic updates.

                                                      • 24. Re: can't install pt2 on mac
                                                        johnkenny76

                                                        Hi adapterdesign,

                                                         

                                                        I was having this problem too...I tried all the suggestions above, but no joy

                                                         

                                                        Your contribution worked a treat...thank you very much

                                                        • 25. Re: can't install pt2 on mac
                                                          mbk28 Community Member

                                                          Hi,

                                                          do you have the dream CS5 installed?

                                                          • 26. Re: can't install pt2 on mac
                                                            johnkenny76 Community Member

                                                            Hi mbk28,

                                                             

                                                            No I only have CS4 Web on an iMac.