3 Replies Latest reply on Dec 16, 2009 2:35 PM by Harm Millaard

    Updating issues with Media Encoder for PC

    Zera7288

      Um I'm sorry if there was a post for this, but I couldn't find one as far as I know.

       

      Okay I got my video all set to export from Premiere to the Encoder. I hear the sound and etc. After it gone through the encoder, the video comes out fine except it doesn't have sound yet it has sound in premiere.
      I think the issue is that the Media encoder didn't update like premiere did, but when I tried to update it won't do it. I even manuallly downloaded the update files and try to install it that way, but it won't work. It doesn't even give me the option to do it. It says to quit the update for media encoder. I have 3 other programs that are doing the same thing too.

       

      I don't know what to do. I don't think I can uninstall that program itself. Any suggestions? I can take screen shots of what happening if anyone needs me to.