4 Replies Latest reply on Dec 22, 2009 12:58 PM by kc_chaitu

    No reader extension credentials loaded.

    kc_chaitu Level 2

      Hi,

        We have the production and development systems. When I try to login to the readerextension console in development system,

      it says "no reader extension credentials loaded". & "unable to access credentials". But I could able to access the same in the production system.

       

      i have the super administrator rights for the DEV system. I checked in the trust store management and we have the cert already imported there almost 2 years back. ( ARE Production V6.1 P16...). Is that because it's a production certificate we have which we cannot access in the DEV system?

       

      I imported the evaluation certificate from the adobe.com and tried as well. Still I could not able to login to readerextensions console.

       

      What could be the problem?

       

      Thanks in advance,

      kc