8 Replies Latest reply on Mar 20, 2010 8:23 AM by countryboykansas

    Premiere Pro 4.1.0.0 unexpected quits on start-up/ C++ error Message appears

    apfeloh

      Hello guys,

       

      I have a strange problem with my Premiere Pro version. From one day to another it won't start anymore.

      Every time I want to start the Software it quits with the error message that there is a problem with C++ File  (\...\...\Src\Win\WinPathUtils.cpp -504) that seems to be corrupeted.

       

      Here some sys-spec for further Infos:

       

       

      Asus P6T WS

      core i7 920 @ 2,67 GHz

      6GB DDR3-RAM

      Nvidia Quadro FX 3800

       

      OS: Win7 64-bit RC1

       

      I attach the error-log, because i don't have a screenshot at the moment.

       

      Can somebody help, please.

       


       

      <?xml version="1.0"?>

      <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport version="1.1" crVersion="3.0.20080806" applicationName="Adobe Premiere Pro CS4" applicationVersion="4. 1. 0. 0" build="unknown">

      <time year="2009" month="12" day="18" hour="11" minute="52" second="30"/>

      <user guid="e48ea60d-2b23-48cf-839d-de697dc305a0"/>

      <system platform="windows" osversion="6.1.7100 SP 0.0" applicationlanguage="Sprachneutral" userlanguage="de_DE" oslanguage="de_DE" ram="6135" machine="Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz" model="Intel64 Family 6 Model 26 Stepping 4" cpuCount="8" cpuFreq="2672 MHz" busFreq="" locale="Deutsch (Deutschland)"/>

      <crash exception="EXCEPTION_BREAKPOINT" instruction="0x0052df50">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x0052df50" symbolname="dvacore::debug::DVA_DebugBreak"/>

      <stackStatement index="1" address="0x005afd1a" symbolname="dvacore::utility::ThreadSafeMessageDialog"/>

      <stackStatement index="2" address="0x0052df09" symbolname="dvacore::debug::BreakAfterContractDialog"/>

      <stackStatement index="3" address="0x770adfee" symbolname="RtlFreeHeap"/>

      <stackStatement index="4" address="0x0026a52a" symbolname="ASL::PathUtils::IsNormalizedPath"/>

      <stackStatement index="5" address="0x770ae134" symbolname="RtlFreeHeap"/>

      <stackStatement index="6" address="0x770adf2e" symbolname="RtlAllocateHeap"/>

      <stackStatement index="7" address="0x770ae134" symbolname="RtlFreeHeap"/>

      <stackStatement index="8" address="0x770adf2e" symbolname="RtlAllocateHeap"/>

      <stackStatement index="9" address="0x770adfee" symbolname="RtlFreeHeap"/>

      <stackStatement index="10" address="0x76091488" symbolname="HeapFree"/>

      <stackStatement index="11" address="0x73c84c39" symbolname="free"/>

      <stackStatement index="12" address="0x770ae134" symbolname="RtlFreeHeap"/>

      <stackStatement index="13" address="0x73ab1117" symbolname="std::char_traits&#60;wchar_t&#62;::_Copy_s"/>

      <stackStatement index="14" address="0x005091d8" symbolname="std::basic_string&#60;unsigned short,std::char_traits&#60;unsigned short&#62;,dvacore::utility::SmallBlockAllocator::STLAllocator&#60;unsigned short&#62; &#62;::assign"/>

      </thread>

      </backtrace>

      <registerSet>

      <register name="EAX" value="0x00000000"/>

      <register name="EBX" value="0x00000000"/>

      <register name="ECX" value="0x00000000"/>

      <register name="EDX" value="0x00000000"/>

      <register name="ESI" value="0x005afb1e"/>

      <register name="EDI" value="0x00000000"/>

      <register name="ESP" value="0x0018e828"/>

      <register name="EBP" value="0x00000000"/>

      <register name="EIP" value="0x005091d8"/>

      <register name="EFL" value="0x00000246"/>

      </registerSet>

      <binaryImageSet>

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        • 1. Re: Premiere Pro 4.1.0.0 unexpected quits on start-up/ C++ error Message appears
          Harm Millaard Level 7

          For readability, I suggest you do not include the error report in the body of your post, but instead in a separate attachment. It makes for easier reading and avoids people to skip to the end of the message after numerous page downs.

           

          Under XP there were instances where installing software (from various sources) could mess up the C++ libraries. I haven't heard of that yet under Win7, but there is a first time for everything. Either upgrade to the full version of Win7 (the RC will not last much longer) or search the Microsoft download section for the latest C++ distributables. Or revert to a previous restore point.

          1 person found this helpful
          • 2. Re: Premiere Pro 4.1.0.0 unexpected quits on start-up/ C++ error Message appears
            apfeloh Level 1

            Hello Harm,

             

            thanks for that fast reply, searched the MS Download center and found a lot.

             

            I will try them and let you if it worked out for me.

             

            The next step would be upgrading the OS.

            Has the Premiere Pro 4.2.0 Patch been released for windows already?

             

            I use a MacBook and the CS4 with it when I am on the road and for that platform it is released.

             

            Thanks in advance,

             

            Olaf

            • 3. Re: Premiere Pro 4.1.0.0 unexpected quits on start-up/ C++ error Message appears
              Harm Millaard Level 7

              Olaf,

               

              CS4 4.2.1 is available for both MAC and PC. If you consider upgrading to Win7-64 final, do wipe your disk and go for a fresh install. Do not forget to de-activate before doing that.

              • 4. Re: Premiere Pro 4.1.0.0 unexpected quits on start-up/ C++ error Message appears
                apfeloh Level 1

                Hi Harm,

                 

                thanks for that information.

                 

                And finally I found A solution for that Problem.

                 

                I use this machine in a network, as i connect to the network Premiere works fine.

                 

                If the network connector is not attached the problem occurs.

                 

                Thanks a lot for your help, I'm going to do some more tests.

                 

                And the upgrade to the Win7 final will follow in january.

                 

                I'll post the results later.

                • 5. Re: Premiere Pro 4.1.0.0 unexpected quits on start-up/ C++ error Message appears
                  countryboykansas

                  OK....does anyone have an answer for this?  I have contacted Adobe and receive no anwer yet.  I am running Vista with latest SPs.  My CS4 applications are on a Quad 64 bit machine with plenty of RAM and storage.

                   

                  I was using Premier Pro to edit a project and it suddenly began to re-conform and index the timeline clips.  Everything at worked fine previous.  Also when trying earlier to make a sub-clip the sytem kept looping the sound track with a small portion of the file.  Then the system froze up.

                   

                  After restarting I get a splash screen and then the debug screen that indicates [..\..\Src\Win\WinPathUtils.cpp-504].  At that point the splash disappears and nothing starts.  Since this I have checked the following other Adobe products:  SoundBooth, After Effects, Media Encoder, and they have the same issue.

                   

                  This is rediculous I have used Avid Liquid Edition for years and not experienced anything as frustrating as Adobe video/sound products.  If I did not have so much money invested I would dump them in an instant.  I am traveling and don't have my Liquid computer with me so I am stuck.

                   

                  Any help would be greatly appreciated.  I don't know where to start other than shutting down and re-booting which did not help.

                  • 6. Re: Premiere Pro 4.1.0.0 unexpected quits on start-up/ C++ error Message appears
                    Harm Millaard Level 7

                    Not what you like to hear, but a fresh install of OS and programs seems like a good approach.

                    • 7. Re: Premiere Pro 4.1.0.0 unexpected quits on start-up/ C++ error Message appears
                      countryboykansas Level 1

                      That is not a good thougth.  If PP and CS4 is going to require fresh OS replacement I am going to

                      dump it and find another product.  I have too many other programs to install that do work.  I don't mind re-installing CS4, but OS is

                      not worth it without knowing if it is going to happen soon after the fresh install and time wasted.

                      It would be easier to dump CS4 and re-install something that works.  Photoshop and other software from CS4 works fine except for those noted.  I am beginning to think that Adobe products are the biggest scam on the market.  First their were issues with Photoshop updater not working properly that took days to resolve.  Add the time lost to the enormous cost of CS4 Master Suite and it becomes a very expensive endeavor.  I am not sure Adobe has its act together especially in relation to the tech support for known bad bugs in their programs.  I ran Avid Liquid for over 3 years without a significant issue like those popping up with CS4.

                       

                      One other quick question is that I have programs "turned on/validated" on the computer.  How do I unregister it with the computer if I can not open the program?

                       

                      Thanks for you help comment.

                      • 8. Re: Premiere Pro 4.1.0.0 unexpected quits on start-up/ C++ error Message appears
                        countryboykansas Level 1

                        Hopefully, I solved the issue from a couple of posts on some forum about Premier Elements.  I only changed two things
                        :  1) I use a Mionet drive.  I don't think Mionet was turned on even though I was not using the drive.  I read something about needing all network hookups running.

                        2) One post about Elements on a similar issue recommended holding down Ctrl/Alt/Shift while loading Primier Pro.

                         

                        I did both of these and the program loaded.  I have not tried getting my old project back yet and decided to restart a new project as one of the old sequences.