0 Replies Latest reply on Jun 11, 2008 10:00 AM by cccollet

    Robohelp 7 serialnum failure

    cccollet
      While running Windows XP x64 on a Dell Precision 870 was unable to complete the load of Adobe Technical Communication Suite. Acrobat 8, Framemaker 8, and Captivate 3 all loaded and accepted the serial number to activate. Robohelp 7 rejects the serial number. (Red X next to the entry) Robosource 3.1 works without the serial number entry. Adobe customer service was unable to assist other than confirming the validity of the serial number.

      No previous trial loads. No previous Acrobat loads.
      UnInstall > WinCSClean > Install did not work.

      Adobe support claims Robohelp is not supported for x64??
      Anyone ever run across this?