22 Replies Latest reply on Jan 14, 2010 7:42 AM by clloff

    Why is my Canon video footage jerky?


      Just purchased Premiere Elements 8, specifically to edit video footage from Canon camera.  The footage is perfect on my computer through the Canon software.  It plays on Elements but jerky and unusable.  I spent 20 mins on hold to Adobe helpline.  No one picked up. Cannot find anyone online at Adobe.  Help!!  Many thanks for any feedback.  I am not technical but maybe it is a Codec problem.  if so, I have no idea how to fix it.  Surely Adobe has designed its product to use Canon?!