12 Replies Latest reply on Dec 24, 2009 3:56 PM by Ann Bens

    CS4 will not recognize my Canon HV20

    bartemeus Level 1

      CS4 will not recognize my HV20.   CS3 does.   Am I doing something wrong?

        • 1. Re: CS4 will not recognize my Canon HV20
          Harm Millaard Level 7

          Likely, since it is a popular camera and apart from OE (Operator Error) no problems are known.

           

          Errors do occur if the camera settings and the sequence settings do not match and with failing hardware (FW port, cable).

           

          A bit difficult to judge where you make an error due to lacking details though. Remember we can't look over your shoulder to see where you make a mistake, we can only read what you tell us and that is not much.

           

          It is a bit like calling a car dealer and saying: My car doesn't start. Am I doing something wrong?

           

          There may be a range of questions, like:

           

          1. Do you have a car? Is it not a toy car?

          2. Do you have the car keys, or has your wife taken them?

          3. What happens when you turn the ignition?

          4. Do you hear the motor cranking?

          5. Do you have fuel in the tank?

          6. If your battery full?

          etc.

           

          We need more info.

          • 2. Re: CS4 will not recognize my Canon HV20
            bartemeus Level 1

            Great analogy!! 

             

            I have CS4 installed as a trial, with Cineform HD 4.1.  Both have current updates.

            The HV20 is recognized on CS3, and imports into CS3 without a problem.

            The cineform intermediate file clips are not redlined in the timeline/sequence in CS3, but they are in CS4

            after using HDLink from Cineform to capture the footage.

            HDLink recognizes the camera.

            CS3 recognizes the camera.

            Project settings are 1920x1080 cineform HD

            No matter what settings I use the camera is not recognized.

            Firewire cable is good...works in CS3.

            Also, Cineform PanZoom effect causes CS4 to crash, other cineform effects

            work ok.

            Exporting the project using  media encoder in CS4 also ends in errors and

            crashes with all different types of export settings.

             

            Equipment:

                 Core2/quad Q6600

                 D974xbx2kr Intel board

                 8 g memory

                 Separate scratch disc raid 0 array

                 Windows 7 64bit

                 EVGA 8800GTS

             

            Is Cineform not installed correctly?  CS4 project settings menu has Cineform options listed, so its there.  All of the Cineform effects are

            there.  I have not tried all of them, but Pan and Zoom definitely causes a crash, whereas cineform color effects work, cineform 32 bit dissolve

            works...

             

            Cineform support says its an Adobe problem......

             

            I appreciate your help.

            • 3. Re: CS4 will not recognize my Canon HV20
              Harm Millaard Level 7

              Problem might be that the trial does not support anything MPEG, as is explicitly stated on the website of Adobe.

              • 4. Re: CS4 will not recognize my Canon HV20
                bartemeus Level 1

                Cineform intermediate files are avi. files.

                • 5. Re: CS4 will not recognize my Canon HV20
                  John T Smith Adobe Community Professional & MVP

                  AVI is a wrapper, sort'a like gift paper

                   

                  What is INSIDE that wrapper?

                   

                  What is the CODEC?

                  1 person found this helpful
                  • 6. Re: CS4 will not recognize my Canon HV20
                    bartemeus Level 1

                    Soooooooo.......the issue is that CS4 trial does not work with any of the formats that I normally

                    use.

                     

                    Hey....that's a real trial......

                    • 7. Re: CS4 will not recognize my Canon HV20
                      bartemeus Level 1

                      Thanx to everyone for your remarks.    I changed the settings in the HV20 to only output SD video, and viola....CS4 recognized the camera.

                      There is hope.......

                      Now I need to convince my wife to buy me the upgrade for the production suite.

                      Merry Christmas....all.

                       

                      Check out my site.....MySkiMovies.com....have been using the HV20 for two years with good results....have dropped it several times while skiing....dropped it off the lift once.....it has been covered in snow while skiing and shooting many times.....and it just keeps ticking.

                      Used it for a short time with a Kenyon Gyro.......to cut down on the vibration and editing time.....problem with a high whine affecting audio....and the results where too smooth.....people did not like it as much as the gyro free shots.

                      • 8. Re: CS4 will not recognize my Canon HV20
                        the_wine_snob Level 9

                        That is great news. It also indicates that CS4 will be able to also see the camera, when you have the full-paid version of the program, and shoot in HD.

                         

                        If you want a bit more reading on the concept of a "wrapper,"and what can be contained within, this ARTICLE will give you some more background.

                         

                        Good luck,

                         

                        Hunt

                        • 9. Re: CS4 will not recognize my Canon HV20
                          bartemeus Level 1

                          Hunt,

                           

                          Thank you for the excellent article.

                          Brian

                          • 10. Re: CS4 will not recognize my Canon HV20
                            bartemeus Level 1

                            Update on Premiere recognizing CanonHV20. 

                            Even though Cineform support said this was an Adobe issue, initially,

                            I just heard from Cineform support that ProspectHD does

                            not support capture in Premiere CS4....yet......may be available in two to three weeks.

                            Are you guys familiar with Cineform products?

                            • 11. Re: CS4 will not recognize my Canon HV20
                              the_wine_snob Level 9

                              Brian,

                               

                              You are most welcome. I hope that something there was helpful.

                               

                              Hunt

                              • 12. Re: CS4 will not recognize my Canon HV20
                                Ann Bens Adobe Community Professional & MVP

                                Yes i use Cineform NeoScene for some projects.

                                Also i use the Cineform codec to render a HDV timeline to HDV.avi and eventually into a dvd with Tmpgenc.

                                Recently switch over from Dan Isaacs methode for HDV to SD to Tmpgenc as it gives the same excellent quality.

                                Premiere HDV to SD is ok but not excellent.