12 Replies Latest reply on Jan 28, 2010 8:54 PM by Balaji Gurumurthy

    Notify Task Events via Email ??

    $Nith$ Level 4

      This option is not working for me. I have enabled this option in the workspace preference page. Also verified my email in the active directory & Mysql.

       

      Do I need to enable something else??

       

      Thanks

      Nith

        • 1. Re: Notify Task Events via Email ??
          Jasmin Charbonneau Level 4

          You need to configure the email settings from adminui under the Process Management category.

           

          Jasmin

          1 person found this helpful
          • 2. Re: Notify Task Events via Email ??
            $Nith$ Level 4

            Hi Jasmin,

             

            Email setting are already configured and I am able to send emails from workflow.

            Only the notify task event functionality not working.

             

            I noticed that there is a service called TaskNotification. Do I need to configure it as well??

             

             

            Thanks,

            Nith

            • 3. Re: Notify Task Events via Email ??
              $Nith$ Level 4

              Even after changing the Email Server settings under server settings, I am not getting the email.

               

              Regards,

              Nith

              • 4. Re: Notify Task Events via Email ??
                $Nith$ Level 4

                Found the location of Notification Settings under Server setting.

                 

                Now it works. Thanks Jasmin.

                 

                Nith

                • 5. Re: Notify Task Events via Email ??
                  Balaji Gurumurthy Level 1

                  hi all,

                            where can i configure these settings in LC ES2. Can anyone help me on this.?

                   

                  Thanx

                  Balaji

                  • 6. Re: Notify Task Events via Email ??
                    AnkitY Level 2

                    Hi,

                     

                    Task notification email settings can be accessed via adminui at Home > Services > LiveCycle Process Management ES2 > Server Settings > Email Settings.

                     

                    Thanks

                    • 7. Re: Notify Task Events via Email ??
                      Diana Densmore Level 3

                      Just to clarify, there are two things you need to do to have users receive email notifications.

                       

                      1. In Services->LiveCycle Process Management ES2->Server Settings->Email Settings, you need to set the SMTP information for outgoing email notifications for your LiveCycle server.

                       

                      2. In Services->LiveCycle Process Management ES2->Server Settings->Task Notifications, you turn on which type of notification you want your users to receive and set the email template.

                      Select the "Enable Task Assignment" checkbox if that is the notification you want. You have 5 other types to choose from.

                      You can customize the template so that your users see a message of your choice.

                       

                      Diana

                      • 8. Re: Notify Task Events via Email ??
                        Balaji Gurumurthy Level 1

                        hi

                             i did the same after doing some research. thanx for ur input diana.

                        But clarify me on the below issue: Is there something related with the settings 1, 2 and 3 -->

                        1. Services->LiveCycle Process Management ES2->Server Settings->Email Settings

                             Services->LiveCycle Process Management ES2->Server Settings->Task Notifications in adminui of ES2

                        2. Preferences->Manage UI Settings->Notify Task Events via Email in Workspace ES2

                        3. Assign Task service->Custom Email Template->Task Assignment in Workbench ES2

                         

                        I think all are grouped to the same sense.

                        If any one of the settings are made turned off, will that affect the task events sending via email..?

                         

                        Balaji.

                        • 9. Re: Notify Task Events via Email ??
                          Jasmin Charbonneau Level 4

                          If 1 is turned off then yes, because the server won't be able to send email notifications

                          if 2 is turned off then, this particular user won't be able to receive email notifications.

                          If 3 is turned off then this particular user step won't send email notifications.

                           

                          Does that make sense?

                           

                          Jasmin

                          • 10. Re: Notify Task Events via Email ??
                            $Nith$ Level 4

                            1st option - is used configure your email server setting.

                                 -Note that this option is only to enable the outgoing email

                             

                            2nd option - is used enable/disable notification settings at global level.

                                 - Changing this setting will affect all users of the applications

                                 - This option will be in effect only if you configure option1

                             

                            3rd option - is to control the task notifications for individual users.

                                 - users can personalize their own preferences (enable/disable notifications)

                                 - this options is applicable only if option2 is enabled

                             

                            There are two more places to configure your email settings:

                             

                            4th option - Configuring the EmailService

                                 - This option can be found on Home->Services->Applications and Services->EmailService:1.0

                                 - This option is used configure both Incoming & Outgoing emails (again its global level)

                             

                            5th option - Configuring email setting for SendEmail/ReceiveEmail activity

                                 - If you wish to override the settings defined in option4, you could use choose this option.

                                 - This option can be found at the property panel for the Email activities

                             

                             

                            Cheers,

                            Nith

                            • 11. Re: Notify Task Events via Email ??
                              Diana Densmore Level 3

                              Nith is correct.

                              Assign Task service->Custom Email Template->Task Assignment in Workbench ES2 will only work if Option 2 is enabled.

                               

                              Email notifications at this level allow the process developer to override the server level settings for Task Assignment, Reminder and Deadline.

                               

                              You can turn notifications off altogether for a specific task.

                              You can customize the email for a specific task.

                               

                              Another benefit of the custom email on the task, is the ability to inject XPath expressions into your email template. These are resolved at runtime and allow more customized messages with process data.

                               

                              Diana

                              • 12. Re: Notify Task Events via Email ??
                                Balaji Gurumurthy Level 1

                                Diana

                                          Thats right. We can override the default email verbiage with our xpath expressions.

                                 

                                Nith

                                          The option 4 which u have told is not available in ES2 FYI.

                                 

                                thanx

                                Balaji