1 Reply Latest reply on Dec 23, 2009 9:20 AM by Harron K. Appleman

    pdf options box missing when saving as pdf

    brown3740

      When saving as a pdf in Illustrator CS3, the PDF OPTIONS box is missing, and the program locks up.  If I hit ENTER (as if the options box was there), the file saves properly, and the program is unlocked.  It appears that the OPTIONS box is hidden, but operational.  Suggestions?

        • 1. Re: pdf options box missing when saving as pdf
          Harron K. Appleman Level 4

          I'll assume you're working on a Windows system.

           

          It's there, just off-screen.

           

          Have you ever had a second monitor installed or worked at a different screen resolution?

           

          Unfortunately, the PDF options dialog cannot be repositioned using normal methods (see http://forums.adobe.com/message/2465666#2465666). Position information is buried deep in the Windows registry, so resetting prefs (and, possibly, even reinstalling Illustrator) won't help.

           

          Can you temporarily switch to a higher resolution or attach a second monitor? Once you have the dialog visible, you can pull it into your primary monitor area. It should then stay there after you restore your setup.

           

          Creating a new Windows user account and logging in as a new user might also solve the problem.