1 person found this helpful
If you took your PC in for service, I wonder if the technician wiped your drive and reinstalled everything? Or perhaps he cloned the drive, wiped it and re-imaged it? In either case, there is the chance that you lost an activation. If so, you should call customer service and see check your activation count.
If it isn't the above, determine what changed when you took it in for service. Software added? subtracted? Perhaps the technician ran a registry cleaner and somehow got an Adobe key that was needed? Unlikely, but possible.
Thanks for answering, Dennis. I don't know exactly what the technician did, but he didn't wipe the drive and reinstall everything. I called customer service, and was told that I still had two activations remaining. Which is a bit odd, because I'm pretty sure that this same copy was installed on three different computers at one point.
Now that I think about it, I'm not 100% sure that the problem began after I got it back from being serivced, it was so long ago. Can you give me the names of certain Adobe keys that are supposed to be on there? Thanks.
Three days ago, I have encountered the exact same problem after some months of not using Premiere Pro 1.5. Exact same messages and exact same religious hand washing by Adobe, ie We want your money for an upgrade.
In my case, no one has touched my PC in the way of maintenance, including me. I could suspect AVG Antivirus/Antispyware or maybe a older version of Executive Disk Defragmenter that I run frequently. But with my limited expertise, I just don't know.
Have you succeeded solving your problem?
Cheers, Dennis Ridley