7 Replies Latest reply on Nov 20, 2017 9:37 AM by paulinaz63457882

    Ebook associated with different user account

    lucymelton

      I bought my wife a Sony Pocket E-Reader for Christmas, I also bought her an ebook from waterstones. I emailed her the .ascm file which she received and immediately opened on her laptop, it opened with Adobe Digital Editions and was able to see and read the ebook (I assume this was an annonymous account).

      To transfer the newly purchased book to my wifes reader, I created an Adobe ID and then authorised her PC to that account. The E-Reader appears on ADE but I am unable to copy it to the e-reader. It states that the ebook is associated with a different user account.

      Does any one know how I can rectify this issue and why it occured in the first place?

       

      Thanks in advance,

      Rick