my full error message is
E_ACT_TOO_MANY_ACTIVATIONS htp://adeactivate.adobe.com/adept/Activate 954:5954:7954 urn:uuid:b3759cc5-062d-43b2-806a-c902b4d6159b
Done, 5 activations left (6 soon).
Thanks for your Help Jim,
have a lovely rest of christmas and new year :-) :-)
I've the same problem after trying to solve a 2038 problem transferring ebooks from DE to my new BeBook Neo. I was trying the unauthorize/authorize instructions over and over again with no success. Didn't realize there was a limit.
I use an iMax PowerPC and had no problems for my first several books. Like someone else, I do not have "de:deviceID" in either of the manifest.xml. (iMac or Neo.) The irony is that when I select a book from the Neo folder on Digital Editions on my computer it's just fine. Just not when I try to access it on my Neo. It gets moved to the folder, but not to the Neo.
I just followed your iMac PowerPC instructions for downloading a new copy of DE. Hopefully, when I get the chance to authorize the Neo again it will work.
I too am having a problem with this issue - how to I contact someone to adjust my activations?
On the Adobe Digital Editions support page there is a selection to
the right, "Submit a Web Case" They were very quick in responding
that the number of activations available had been reset.
Thanks BJ Burbank - it took me a while to find out where to post my question but the response from Adobe was quick and accurate
I am having the same problem, but I am unable to find where to submit my request for help to adobe. I have clicked on the links for support but can't find where to submit my request.
http://www.adobe.com/support/digitaleditions/ gets you to where you can post a web case but from there I have been unable to find the link that allowed me to actually send an email. Sorry I can't be of more help.
I'm trying to open a case to reset my activations, but it tells me I can't unless I register the product...which was a free download and has no serial number to register.
Still having the problem where my ebook (which I've had a grand total of 2 weeks) isn't recognized anymore due to a failed manifest save, have found no help with that, the workarounds I've been told to try didn't work and resulted in the same ebook being activated too many times.
I've found an ipod touch application that will let me read them, but I still have too many activations. and can't open a web case.
someone please help, this is so very frustrating.
Registration for web case: I had been registered under another
product and had submitted a previous web case.
However, it looks like you just need to open an account to get an ID
and password. No serial number needed.
I have an account, I just can't open a web case. it tells me I need to have a registered product to open a case, and I don't. I have a free product, which can't be registered.
I just need to have the authorizations for my account reset, and maybe a solution found for my ebook manifest problem. I already have an ID and password, I don't need new ones.
maybe I misunderstood your answer but I'm not finding the information i need.
I found this very frustrating too, and it turns out that it is just poor design on the website. I finally had to get customer support to walk me through it.
Here's how to open a webcase with the free Digital Editions:
1. Login to your Account.
2. Go to View Support Information
3. Choose Issue Type : Using a product or service
4. Choose Additional Products - Digital Editions
5. Fill out the form. You can leave the Support Plan ID blank.
I hope that helps!