9 Replies Latest reply on Jul 15, 2010 8:30 AM by jjardineiro

    COOL-ER: Can't get ADE to authorize or move epub books to device

    DirtySockMonster

      I hope someone can help! Received a COOL-ER for Christmas and now, four days later, still cannot read any epub books on it. It's been a great paperweight. Here's the issue:

       

      I successfully installed ADE and authorized my computer. I bought and downloaded an eBook. It's in the ADE library and I can read it on the PC just fine.

       

      When I plug in my COOL-ER device and turn on ADE, it says: "A mobile device has been detected. To transfer protected items between your Digital Editions library and this device, both the device and the computer must be authorized with the same Adobe ID." When I click "Authorize Device," however, that's when I get error codes. First this:

       

           _ADEPT_BAD_ELEMENT_VALUE http://adeactivate.adobe.com/adept/Activate fingerprint zAWMGGT5ccRkaA== urn:uuid:134e08a4-7059-4e59-a61a-4044a79991ff

       

      And then this, when I "try again" and enter my Adobe ID and password:

       

           Error communicating with AdobeID server. Please try again later.

           E_AUTH_BAD_DEVICE_KEY

       

      After reading this forum, I've went and checked my Firewall and as far as I can tell, Adobe.com is completely authorized. I don't know what to do. I want to ruse my COOL-ER! Please, Jim or somebody, can you help?

       

      Thanks!

      Andi

        • 1. Re: COOL-ER: Can't get ADE to authorize or move epub books to device
          Jim Lester Level 4

          It's a firmware problem with the COOL-er you'll need to go through cooler tech support to solve it.

          1 person found this helpful
          • 2. Re: COOL-ER: Can't get ADE to authorize or move epub books to device
            DirtySockMonster Level 1

            Thanks Jim, that was my suspicion after reading all the forums. I've already e-mailed COOL-ER support and will post a response here when I hear back.

             

            Andi

             

             

            From: Jim Lester

            Sent: Monday, December 28, 2009 9:35 PM

            Subject: Adobe Digital Editions COOL-ER: Can't get ADE to authorize or move epub books to device

             

             

            It's a firmware problem with the COOL-er you'll need to go through cooler tech support to solve it.

            • 3. Re: COOL-ER: Can't get ADE to authorize or move epub books to device
              dianamullins7

              HI - I talked to Cool-ER folks on Monday. They went online remotely to my computer with logmein123.com and determined that this problem lied with Adobe, not the Cool-ER. I have had to send all this info to Adobe and was told that I would hear back within 72 hours. Their at 68 hours now and no reply. I was told that this was not a firmware problem on the side of the reader. If you get further info please let us know and I'll do the same. There are many people out here that are having this problem. Thousands of us bought this reader through QVC and have had nothing but problems. Ugh!!!

              • 4. Re: COOL-ER: Can't get ADE to authorize or move epub books to device
                DirtySockMonster Level 1

                Thanks -- I appreciate the heads up! I'll post again if/when I hear from Cool-er. I think I'm ready to send this puppy back to them for a refund.

                 

                 

                From: dianamullins7

                Sent: Thursday, December 31, 2009 11:21 PM

                To: Dirty Sock Monster

                Subject: COOL-ER: Can't get ADE to authorize or move epub books to device

                 

                 

                HI - I talked to Cool-ER folks on Monday. They went online remotely to my computer with logmein123.com and determined that this problem lied with Adobe, not the Cool-ER. I have had to send all this info to Adobe and was told that I would hear back within 72 hours. Their at 68 hours now and no reply. I was told that this was not a firmware problem on the side of the reader. If you get further info please let us know and I'll do the same. There are many people out here that are having this problem. Thousands of us bought this reader through QVC and have had nothing but problems. Ugh!!!

                • 5. Re: COOL-ER: Can't get ADE to authorize or move epub books to device
                  Tiffany0722

                  I had the same problem and did not get any answers from Adobe. I was however able to fix it by reinstalling ADE and doing a factory reset on my Cool-er. Everything is working fine now! (when I reinstalled ADE I did no loose any of the ebooks i had previously downloaded. I was able to get everything by re-registering it with my username and password.) Hope it works!

                   

                  To do a factory reset:

                   

                  1. press and hold menu button until the LED light blinks (left bottom

                  button)

                  2. press and hold the volume + button until the LED light blinks (right top

                  button)

                  3. press and hold the volume - button until the LED light blinks (right

                  Bottom button)

                   

                  Display will confirm factory reset and then reboot, all you now need to do

                  is open ADE and reactivate and all should work. Good Luck! I know others have tried it and it was worked for them as well!

                  1 person found this helpful
                  • 6. Re: COOL-ER: Can't get ADE to authorize or move epub books to device
                    dianamullins7 Level 1

                    Very kind of you, but I've already sent the reader back and bought the Kindle. It seems to fit my needs, but I'm thrilled that you were able to get yours to work. I actually did try what you suggested and it never worked.

                    • 7. Re: COOL-ER: Can't get ADE to authorize or move epub books to device
                      DirtySockMonster Level 1

                      OK, here's the update to my situation (I'm the original poster of this question).

                       

                      The COOL-ER people have never responded to my request for technical support. I have since found out that hundreds of new COOL-ER owners have been experiencing this same problem. While some lucky few have figured it out and got it to work, many more have not.

                       

                      Adobe technical support said I exceeded my activations. Jim Lester said it was a firmware problem. Who knows. Either way, it is a problem that should never have occurred and went way over and beyond my patience and understanding.

                       

                      Therefore, I sent back my COOL-ER for a refund and bought a Kindle. Problem solved.

                      • 8. Re: COOL-ER: Can't get ADE to authorize or move epub books to device
                        mea3916

                        Tiffany's response worked great for me.  The scenario is to uninstall ADE first, reset the Cooler then install ADE again.  Once done in this order it worked perfect.  Thanks for your help.

                        • 9. Re: COOL-ER: Can't get ADE to authorize or move epub books to device
                          jjardineiro

                          For me  too, I had the same problem, and was only followed the estruções  Tiffany's.
                          everything works fine, solving my problem. hugs ..

                           

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