A couple of months ago I switched my video editing from Pinnacle Studio 12 to Adobe Premiere Elements 8 (version 8.0 (M192 - 9/29/2009) because the Premiere Elements demo copy I downloaded appeared to work properly and be more robust than Pinnacle. Now that I have paid for the real product, I find that I am running into frustrations. First, I had to switch video cards (much thanks to "The Wine Snob" and Steve Grisetti for their part in helping me isolate and correct this issue).
Now I find that more often than not, I cannot get a DVD to burn to completion. Recently, I have created a 80 minute "clip" that happens to be video only (no audio as it is a series of video camera captures of old 8mm movie film). When I select "Share" then Disc, set to DVD and accept all default settings and click "Burn", the program processes 95% of the way and then spits out a ruined disc containing no data. It then proceeds to count to 96% and hangs. According to the task manager it is still consuming about 50% of the CPU resource and about 1/2 GB of RAM, but is not responsive to any action other than termination through task manager.
I have virtually dedicated this machine's entire functionality to this program:
The machine in question is a Dell GX280 with
Windows XP professional 2002 (SP3)
The "My computer" General tab lists it as being a Pentium 4 3.00Ghz processor with 3GB of RAM (I'm led to understand that even though I physically have 4GB present, XP can only "see" 3GB of it.
My video card is now and MSI R4350 ATI card with 512 MB of RAM.
I have two disk drives in this machine. C: is where the program is installed. It's a 465GB drive with 147GB free. D: is a 372GB drive with 181GB free, I have done my best to make D: the "work drive". All "scratch Disks" under Edit,Preferences, Scratch Disks are set to D:\Video-work. I have defragmented these drives and I have tried to "clear the cache" by holding down the shift key while starting the program.
I followed instructions I found in the forum to reduce additional background programs by going into Start, Run, msconfig, and turning off all Non-window services services except "Flexnet" and I have turned of virtually all listings in the startup window except two. One ties to my video card (CLIStart) and the other a Pinnacle utility (PCLECoInst) which I still use occasionally.
I have made sure that all OS updates have been updated and installed and checked to make sure that I had any and all updates for Premiere.
I have rebooted the machine and gone directly into Premeire Elements and tried to burn my disc through "share" and continue to get this freeze at 95%. It seems to me that I should have plenty of machine resource and that I've gotten all conflicting programming out of the way and yet I continue to struggle with this thing. I'm getting very frustrated with ruining numerous DVD's and taking all this time to do what seems like it should be a very basic function.
I'd like to think that Adobe is able to put a product on the market that is not this fragile.
Can ANYONE tell me what I'm doing wrong? I really need to be able to count on this program and after paying good money for it, I believe I'm entitled to have something that works.
Sorry for the frustrated tone, but I'm really sick of fighting with this.
Any and all help would be GREATLY appreciated.