11 Replies Latest reply on Jan 4, 2010 12:47 AM by macrofireball

    Audio disappears once published

    pfotis11

      Using Captivate within eLearning Suite CS4. I have recorded several segments of FMV and included them in a Captivate project. On about 50% of the FMV segments, the audio cannot be heard once the project is published to an .exe file. The audio is fine within the Captivate project when reviewed as a Captivate file - but once the project is published to an .exe file, it is no longer there. Poof. Gone.

      And only on about half of the FMV segments. All were recorded with exactly the same settings, etc..

      What gives???

      I am on a deadline and this does NOT help!!!

        • 1. Re: Audio disappears once published
          Lilybiri MVP & Adobe Community Professional

          Because it happens that the most obvious is overlooked: could you check in the Publish settings (Edit, Preferences, Project) if the option 'Include audio' is activated?

           

          Lilybiri

          • 2. Re: Audio disappears once published
            pfotis11 Level 1

            Yes, it is checked. Remember, this is affecting only SOME of the segments within

            the SAME project. If this setting were incorrect, I imagine that NONE of the audio would be present.

            Thanks, anyway for the super-fast response.

            • 3. Re: Audio disappears once published
              pfotis11 Level 1

              P.S., This also is affecting TWO of 28 other slides in the same project. These slides are very simple - a background image, a caption, and an audio track.

              Again, the audio is there within the .cp file, but GONE in the .exe file.

              That tells me it has nothing to do with the FMR recordings per se and must be within the Publish process, right?

              • 4. Re: Audio disappears once published
                Lilybiri MVP & Adobe Community Professional

                Hello,

                 

                I'm using FMR very sparingly, but seem to remember one suggestion: try to externalise the FMR (also in the Publishing settings).

                BTW: is this CP4 you are using? If yes, did you install the update (Help, updates) because it solved a lot of audio issues.

                 

                 

                Lilybiri

                • 5. Re: Audio disappears once published
                  pfotis11 Level 1

                  Yes, I am using CP4.

                  What does externalizing the resources do, exactly - and why would that help (just for my own edification)?

                  In the meantime, I will check for updates - I thought I had them all applied already - I am pretty religious about that.

                  • 6. Re: Audio disappears once published
                    Lilybiri MVP & Adobe Community Professional

                    Hello,

                     

                    Morning over here, you probably posted late last night.

                     

                    I cannot explain why externalizing sometimes seems to solve some issues. Being a control freak myself I understand very well that you want to know the reason, but I had to accept some workarounds without completely getting the reason, sorry!

                     

                    Did you try it? The update was about the end of May, so if you are very disciplined about updates this probably will not be the reason.

                     

                    Lilybiri

                    • 7. Re: Audio disappears once published
                      pfotis11 Level 1

                      Hi:

                       

                      Yes - I tried it - to no avail. And all updates had been previously applied.

                      Oh, well... I might have to just re-do the entire segment from the ground

                      up.

                       

                      Thanks for all the help.

                       

                      P.S. Where are you located at? I am in Dallas TX US

                      • 8. Re: Audio disappears once published
                        Lilybiri MVP & Adobe Community Professional

                        So sorry I couldn't help. Rainy Belgium over here,

                         

                        Lilybiri

                        • 9. Re: Audio disappears once published
                          mvlele Level 3

                          Hi,

                           

                          As per your message, you see the audio problem only after 50% of project plays in the published EXE file.

                           

                          Can you try the following just to check if it works - Let me try to explain the step with an example.

                          1. Suppose you have a project of 20 slides each slide containing audio files.

                          2. Publish the project as an EXE and play the project. Identify the slide after which the audio problem begins.

                          3. Suppose, in the published exe file, audio plays till 10th slide and audio problem is observed from 11th slide.

                          4. Then return to captivate project (.cp file) and go to 11th slide.

                          5. Go to timeline and shift the audio layer by a fraction of a sec to right. i.e. Let the audio play a fraction of sec later once the slide starts playing.

                          6. Now publish the project again and see if it resolves your audio issue.

                           

                          Regards,

                          Mukul

                          • 10. Re: Audio disappears once published
                            pfotis11 Level 1

                            Hi:

                            The problem is that, true 50%-ish does not play audio - but that 50% is not

                            all together (i.e., not all the last half).

                            The first 14 slides are fine

                            Slides 15-16 have no audio (after publishing - OK before)

                            Slide 17 is fine

                            Slide 18 has no audio (after publishing - OK before)

                            Slides 19-27 are fine, etc.

                             

                            I will try the shifting on each of the "bad" slides. But do you have any

                            idea why that would cause/fix the issue? It doesn't seem to make sense!

                            • 11. Re: Audio disappears once published
                              macrofireball Level 3

                              Hi there,

                               

                              Whilst I am not exactly sure why you are encountering this issue; what I can tell you is that moving the wave forms to say the 0.5 sec marker on the Timeline prevents Captivate from stiching all the audio files together when you publish, which can cause lots of problems.

                               

                              Regards - Mark

                               

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