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Deactivation does not increase your activation count.
Then why do we bother deactivating? I have three computers right now that adobe will not authorize and NO authorized computers to run the program on. I am confused as to how this all works. I have had my sony reader for a less than a week and can't use it anywhere? What do I have to do?
Thanks for responding Jim. :) No one is helping me at all with this..... Sony blames adobe, adobe blames the computer and I am having no luck.
You should only need to remove the authorization if:
- You are giving up the computer
- You have decidied to use a different AdobeID (and give up the books the associated with the old AdobeID).
It's the last one that may be causing you a problem as the Sony software
I'm assuming at this point that you have submtted a web support case ( http://www.adobe.com/support/digitaleditions click on "Submit a web case")
Resetting the activation count is a relatively straightforward request, that our support team can take care of, and that should get it so that you can reactivate the computers.
Thanks Jim, you must be tired of answering these questions. Adobe will probably come up with a solution soon, but in the mean time we are left out in the cold. They should follow I tunes lead... with deactivations counting towards the total
Yes I have submitted a webcase.. Case #0181359205. following one of your other response links. I know that when I had problems loading Adobe Digital editions, I authorized and reauthorized the computer a couple of times... that probalby adds up to 6 but there is no prewarning on the software about doing this. I 'm sure that I wouldn't have done that if I knew. I am just totally frustrated with the whole thing.
Thanks again for your response\