2 Replies Latest reply on Dec 31, 2009 8:29 AM by DavidKRe

    Adobe Reader 9 won't open some files -- jp2klib.dll

    DavidKRe Level 1

      I've had this problem for some time, and I think I've at least narrowed it down a bit. The problem is that some (but not all) PDF files cannot be opened in Adobe Reader 9.x on some computers, though they open fine on others. When you click on a problem file, or try to open it from within AR 9, the file may begin to display, but very quickly you get Windows' message "Adobe Reader 9.2 has encountered a problem and needs to close." AR then crashes; or rather, Windows shuts it down. The crash report gives the following basic information:

      AppName: acrord32.exe AppVer: 9.2.0.124 ModName: jp2klib.dll

      ModVer: 2.0.0.4526 Offset: 00032c0d

       

      I tried copying a different version of jp2klib.dll that was on my computer, but that did not help.

       

      This problem only occurs on my desktop, not on the laptop, so it seems to be due to some interaction between jp2klib.dll and a specific driver or piece of hardware.

       

      Does anyone know of a solution to this problem?

       

        • 1. Re: Adobe Reader 9 won't open some files -- jp2klib.dll
          MichaelKazlow MVP & Adobe Community Professional

          Maybe its a driver issue. Try turning off any video acceleration.

          • 2. Re: Adobe Reader 9 won't open some files -- jp2klib.dll
            DavidKRe Level 1

            There isn't any video acceleration. This is a pretty old computer. I've got a Samsung 912N flat-screen monitor, an HP DeskJet 6940 printer, an Epson Perfection 3170 scanner, an RCA cable modem, and a U.S. Robotics MAXg wireless router attached to it, as well as an ancient Compaq mouse and a Fellowes Glidepoint touchpad.

             

            Here's the system information generated by Adobe Reader's Help - Online Support -Generate System Report:

             

            System Parameters:

            Available Physical Memory: 159908 KB
            Available Virtual Memory: 2007740 KB
            BIOS Version: COMPAQ - 10216
            Default Browser:
            Default Mail: Microsoft Outlook
                mapi32.dll
                Version: 1.0.2536.0 (XPClient.010817-1148)

            Graphics Card: NVIDIA Vanta LT
                Version: 6.14.10.4523
                Check: Not Supported
            Installed Acrobat:
            Installed Acrobat: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
                Version: 9.2.0.124
                Creation Date: 2009/10/03
                Creation Time: 4:07:50 AM
            Locale: English (United States)
            Monitor:
                Name: NVIDIA Vanta LT
                Resolution: 1024 x 768 x 60
                Bits per pixel: 32
            OS Manufacturer: Microsoft Corporation
            OS Name: Microsoft Windows XP Home
            OS Version: 5.1.2600  Service Pack 3
            Page File Space: 1208244 KB
            Processor: x86 Family 6 Model 4 Stepping 2  AuthenticAMD  ~901  Mhz
            System Name: MAIN-STUDY
            Temporary Directory: C:\WINDOWS\Temp\
            Time Zone: Eastern Standard Time
            Total Physical Memory: 654896 KB
            Total Virtual Memory: 2097024 KB
            User Name: Dave & Sharon
            Windows Directory: C:\WINDOWS


            Installed Plug-ins:
            C:\Program Files\Adobe\Reader 9.0\Reader\plug_ins\Annots.api
                Version: 9.2.0.124
                Creation Date: 2009/10/03
                Creation Time: 2:39:28 AM
            C:\Program Files\Adobe\Reader 9.0\Reader\plug_ins\EScript.api
                Version: 9.2.0.124
                Creation Date: 2009/10/03
                Creation Time: 2:46:46 AM
            C:\Program Files\Adobe\Reader 9.0\Reader\plug_ins\Updater.api
                Version: 9.2.0.124
                Creation Date: 2009/10/03
                Creation Time: 2:45:18 AM