Don't call it is just wasting your time. The only method of support available for Digital Editions is through the Web Portal (http://www.adobe.com/support/digitaleditions click on 'Submit a web case')
Your case was submitted yesterday and is being processed - the average resolution time for web cases is 3 days.
Jim, Thanks for the reply, but that's not quite correct.
Case was opened 10 days ago. Support closed it twice saying that they've reset my activation count, but they didn't. I'm still getting Too Many Activation errors so I reopened the case.
So, if Adobe is not capable or not willing to help us with this, what Adobe admits is a bug in the software, what are our choices? How can we access our ebooks on which we spent lots of money?
I've reset your activation. Looks like the support folks were getting confused because your AdobeID is not an email address.
Do you have the case #'s for the previous cases?