0 Replies Latest reply on Jan 11, 2010 7:44 AM by iamchris

    Help repairing reader

    iamchris

      40% of our support calls deal with reader not working (50% are people forgetting their passwords and email addresses, and the other 10% is pot-luck).

       

      These people have any myriad of problems. Inevitably, we end up upgrading or repairing their adobe reader installation. It is ridiculous to deal with these people, though. Between having to download 30 megs of application, and talking them through the launch and repair process, it takes hours and hours. (IT pros, you KNOW what I'm talking about)

       

      So, I'm looking for a single-click repair technique or small utility to take care of this. Get everything back to normal, register the reader with installed browsers, so they can use reader again.

       

      Any leads?