The codecs used in your source clips
uncompressed quicktime and linked AE compositions
- Version number
All updates that I'm aware of, yes
freshly installed Windows 7 Ultimate 32 bit
Display resolution and color depth
1280x800 32 bit
CPU type and speed
Intel Core 2 Duo T7500 @ 2.20 GHz
Amount of memory (RAM)
Sadly, only 2 gigs
Mobile Intel 965 Express Chipset Family
Driver: 126.96.36.1992 (the latest)
Number of monitors (displays) in use
the laptop is connected to a Dynex 24" HD Television through VGA
high definition audio device by microsoft
Each hard drive's capacity and space remaining
C: 111 gigs w/ 54 gigs free
2 x external WD USB hard drives with lots of free space
- No third party plugins
- While using Premiere Pro CS4, if I click out of it for any reason, ex: adjusting volume on the taskbar (no other application [photoshop, after effects, etc.] running) or toggling to another application, Premiere Pro crashes and a new windows appears:
"Adobe has detected that the applicationAdobe Premiere Pro CS4 has unexpectedly quit. A crash report has been generated. Adobe will use this crash report to help find a future solution to this problem."
The first time I got this, I decided to fill out the crash report and send it in, but not since.
Please let me know if there's any other information I can provide that will help find a cause for this problem.
1 person found this helpful
Some things pop-up while reading your specs.
First, update to 4.2.1
Second, check your video driver. It may not be the most current one. Not only check the Dell site, but also the Intel site.
Third, ensure that indexing and compression is turned off for that single disk.
Next, get another internal or eSATA disk as a minimum, preferably 2 or more.
Post a screenshot from Process Explorer, showing what processe are running. This being a Dell, it probably runs a lot of crap.
Thanks, Harm. My PPro version is 4.2.1, not 4.2 as I had indicated previously.
My graphics driver is the most current listed for the GM965.
I'm curious as to why I would need a second internal HDD when I do all my work from media contained on two external HDDs.
Please see the attached screenshot of running processes that you requested.
processes.png 75.7 K
Additionally, I am trying to ascertain whether or not indexing and compression are off, but I had to turn that over to an IT guy, as I am not a computer pro as well as a video pro.
Compression was off. Indexing was on, so I turned it off.
1 person found this helpful
Turning indexing off will help enormously. Turning off AVG will also help. Can you run Process Explorer, not Task Manager and post the screen shot? Please, it gives so much more relevant info. Also kill Conhost for the time being.
What is the igf utlitity from Microsoft? For the rest you have a nice clean machine. You could turn off Groove Monitor, but your biggest gain is turning indexing off.
Well, points for you, Harm. Since turning off indexing and uninstalling AVG, PPro continues to run, even after performing such tasks as taskbar volume change and replace with After Effects Composition. I'll see if I can figure out what igf is.
Thanks again for all your help.