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1. Re: Cannot change lost password
mcacbat Jan 12, 2010 11:38 AM (in response to cliveportman)Hi Clive,
I'm sorry you're having trouble - unfortunately I'm not able to reset passwords directly. Have you been able to use the reset password link successfully at all? I want to help you get this resolved - it maybe easier for the kids to start over with a new email addresss and new account, if possible.
Kind Regards,
Michelle
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2. Re: Cannot change lost password
cliveportman Jan 12, 2010 11:13 PM (in response to mcacbat)Thanks for the reply,
No, I've not managed to reset the passwords at all.
I thought it might be something to do with the school filtering system, but have tried it at home as well, again with no success. Unfortunately, I can't get the children to sign up with another email as they signed up with the email provided by the county council and that is the only one they are allowed to use in school. Is it just us that are having this problem?
If you can't reset passwords directly, what if I were able to give you their email addresses. Could you remove their accounts completely, so we can start over?
Thanks,
Clive
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3. Re: Cannot change lost password
mcacbat Jan 13, 2010 10:45 AM (in response to cliveportman)Hi Clive,
I just went thru the lost password process and it worked for me without any problems. I'm afraid I would have to send you to Adobe ID registration in order to cancel out all their accounts, and that I fear wouldn't get you anywhere fast. I would try clearing your cache and cookies and then trying again - just do one child's accout at a time. I will also ask some colleagues about the problem to see if they have additiional ideas.
Kind Regards,
Michelle
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4. Re: Cannot change lost password
cliveportman Jan 13, 2010 2:22 PM (in response to mcacbat)Okay. Thanks. I think I'm going to get them all to rack their brains to remember their password, even if it takes all day! Come to think of it, I wonder if I asked them all to use the same password... hmmm.
I'll be back.

